Q: Does CloudBerry Backup support Mac OS X platform?
A: Now CloudBerry Backup is available on Mac OS X. You can download and learn more using this link
. We support Mac OS starting from 10.8.x and only 64 bit.
Q: Does CloudBerry Backup support Linux platform?
A: You can learn more about CloudBerry Backup for Linux and download the 15 day trial version at http://www.cloudberrylab.com/backuplinux.aspx
Currently it is running on Ubuntu 12/14; Suse 11/12; Red Hat 6.x/7.x; Fedora 12/21; CentOS 6/7;
Q: If I purchase one license can I activate CloudBerry Backup on two computers?
A: CloudBerry Backup is licensed per computer. If you want to run it on two computers you need to buy two licenses.
Q: I am a non-profit. How can I get a free license?
A: We have been running a free license program for 3 years without much success. Now Individual related to non-profit and education are eligible for a 30% discount which is still substantial. Fill in the form
to request a discount.
In very special cases, like a student from a developing country asking for a license, we can still consider granting it for free.
In addition a non-profit organization has to contact us directly, we don't grant licenses to individuals and companies serving non-profits. Although we can discuss certain discounts.
Q: I am a blogger. How can I get a free license?
A: Download our software, evaluate it and make a blog post about it. Every product comes with 15 day trial fully functional license. Once you made a blog post, fill in this form
. We will grant you a license and post a link to your blog on the Media Coverage section of our website.
Q: What do I need to start using CloudBerry Backup?
A: You need to have an Amazon S3 account. It takes just a couple of minutes to get one on the Amazon S3 website. Check out our blog post here
for more information
Q: How much does it cost to use CloudBerry Backup?
A: You pay a onetime fee of $29.99 (US) (or $79.99 for server version) to CloudBerry Lab. This includes one year of free updates and email support.
You also have to pay Amazon S3 storage and transfer fees. Amazon storage fees start at $0.15/months per GB of data. Transfer fees start at $0.10 per GB of data transferred.
You can also check out Amazon Online Calculator
to estimate your costs.
Q: Should I pay for upgrades?
A: CloudBerry Lab is rapidly updating their products. First year upgrades are included in the initial price. For the subsequent years you have to pay 20% of the initial price. Note, that you can use the previous version indefinetely if you don't like to upgrade.
Q: Where can I find detailed information on Amazon S3 storage costs?
Q: Will CloudBerry Backup copy opened files?
A: Yes, CloudBerry Backup leverages Microsoft Volume Shadow Copy Technology to backup opened files
Q: How does CloudBerry Backup minimize my costs?
A: CloudBerry Backup offers optional data compression that helps to lower transfer and storage costs significantly. In addition CloudBerry Backup only copies files that have been changed since the last backup, thus transfer and storage costs should be minimum required
Q: How does CloudBerry Backup secure my data?
A: CloudBerry Backup offers several industry standard strong encryption algorithms to protect your data. In addition you can optionally protect access to CloudBerry Backup with a master password
Q: How does the master password work?
A: The master password helps you protect your backup files from unauthorized access. Only someone who knows the master password can start CloudBerry Backup. Master password is optional and off by default
Q: Can I access my files using other Amazon S3 clients?
A: Amazon S3 clients are free to invent their own ways to store files on Amazon S3. However we designed CloudBerry Backup to be compatible with the most popular freeware clients such as Cyberduck, S3 Fox, S3 Browser, S3 Hub, Transmit and of course CloudBerry Explorer
Q: Does CloudBerry Backup copy all files every time it runs?
A: No, CloudBerry Backup identifies files modified since last backup and only copies such files. This makes subsequent backups run much faster
Q: How does CloudBerry Backup recognize modified files?
A: We are using timestamps to idenftify modified files
Q: Can CloudBerry Backup copy only modified portions of the file? I want to backup my Outlook PST file, but it is 2GB and I don't want to copy the whole file every time.
A: This is called block-level backup and it is fully supported with CloudBerry Backup Desktop edition and any other verson of CloudBerry Backup
Q: Can CloudBerry Backup use NAS device as a backup destination?
A: Yes, and you can learn more about this option and how to set custom credentials for network locations here
Q: Can I integrate CloudBerry Backup with my other routines?
A: Yes, we have a command line interface
and C# API
. Each provided with documentation and examples. There is even a test app to demonstrate C# API capabilities
Q: Does CloudBerry Backup keep older versions of the file?
A: Yes, and this feature gives you an ability to restore a file to a certain point in the past.
Q: Can I control how many versions of the file to keep?
A: Yes, you can control how many versions to keep using Purge Options. Check out here
for more details.
Q: If I delete a file on my local computer is it deleted from the backup storage as well?
A: Yes, the file will be deleted from the online storage too. By default, though, the file will remain in the online storage for 30 days to prevent accidental deletions. We call it Smart Delete and you can learn more about it here
Q: Can CloudBerry Backup copy the data immediately as it changes (e.g. new files are added or existing files are modified)?
A: Yes, this is what we call Real-time backup. You can select this option in the Backup Wizard Scheduling step. By using a low level Windows API this feature comes with zero impact on your computer performance
Q: I am restoring the files on another computer. I have connected to my S3 account and bucket, but I don't see the files.>
A: Register the same Amazon S3 account and choose the same bucket and the prefix in advanced settings. By default the prefix is your old computer name. Specify the same encryption password as you used to back up the files. If you don't see the files which is unlikely, try to synchronize the database, go to Tools | Options | Advanced and click Synchronize Repository.
Q: The program does not appear to start when I start the computer.
A: CloudBerry Backup operates as a Windows Service. There is no need for the console to run when the computer starts and actually it doesn't have to run at all. You only need it for configuration and restore. The service will do the entire job.
Q: The folders selected under the backup plan contain around 4000 files, but the "Files copied" field under the backup progress bar indicates that there are only 1000 files (says, e.g. 166 of 1000).
A: CloudBerry Backup will copy the files in the chunks of 1000. Once the first 1000 is ready we will start the second one. Don't worry about that.
Q: What does a network location mean?
A: A network location is a network share (defined by a UNC path) such as \\computer1\share\ or a mapped drive linked to a network share.
Q: What is the difference between Server Plus, Server and Desktop edition when it comes down to network locations?>
A: You need CloudBerry Backup Server Plus edition
if you want to back up data from multiple computers using network shares (UNC paths) such as \\computer1\share\ . In the Server edition you are limited to 5 network shares, in the Desktop edition to 1 network share, while in the Server Plus version it is unlimited.
Q: Path not found error
A: It seems that the CloudBerry Backup service account does not have permissions to access a given windows share. Please check the service account of the CloudBerry Backup Service in the Services list (Start | Control Panel | Administrative Tools | Services). If it is a Local System, you should change the account which has access to that windows share.