Data loss can occur for a variety of reasons. A user may delete the data that he needs, part of the computer or the whole operating system may be crashed or the PC may be infected by a virus. But whatever is the reason, you as a managed service provider have to help your clients and offer them the swift recovery of their data. In this article, we would like to review 4 MSP best practices for data backup and recovery in Windows. Continue reading
Keeping clients’ servers and PC operational at any time and up-to-date is vital for any managed service provider. Your primary mission is meeting your clients' expectations.
When you only start MSP business and work with your first client, it’s easy to provide on-demand remote support. But as you grow and add more and more customers to your portfolio, it gets harder to manage all their systems manually. Especially this concerns remote backup service.
Whether you perform remote PC backup manually or whether you make it with a script, eventually you start looking for MSP software that will give you more advantages in performing managed backup service.
So what are the essential features of the managed backup software? Let’s take a look. Continue reading
In the era of new technologies even small businesses understand that even little downtime leads to heavy losses, so they need an efficient backup to maintain data availability at the high level. The best way they can do it is to outsource this task to MSPs.
However, it still remains a difficult task for MSP to sell managed backup services to the clients. This article we would like to give you some advice which would help you to reach your goals in selling managed backup. Continue reading
To support business continuity at the appropriate level has become crucial nowadays, even a few hours of downtime may result in heavy business impact and financial loss. The cloud-managed backup procedure plays a vital role as it allows any business to quickly restore the lost files as if nothing had happened.
If a company relies on a managed service provider to carry out the task, then it becomes MSP’s headache to select the right backup solution. Why a headache? Because the backup technologies evolve over time, and it gets more and more difficult to select the best option. Continue reading
There is nothing more annoying to a client than their internet speeds suddenly slowing down when carrying out critical business functions online. That is the moment that they will turn to you (their MSP) with feelings of frustration and expect that you sort out the issue within the shortest time possible.
As an MSP, you need to have the technical knowledge and understanding on how to handle such a situation. The following guide is meant to help you get on the same page with your client, and be able to troubleshoot some of the common issues that bring down internet speeds when they should be high. Continue reading
If you’ve already decided to start an MSP business, then you’ve made the right choice. The current market for IT managed service providers is constantly growing with more and more opportunities arising every single day.
That said, using an online backup service as an MSP is hands down one of the best ways to provide quality service to your clientele. That’s because online backup services allow you to ardently secure your clients' data by keeping reserve copies of your clients’ critical files, folders, and hard drives on a remote server or in a cloud storage platform like Amazon S3 or Microsoft Azure. Perhaps more importantly, when a service provider offers backup-as-a-service to his clients, he/she can always help to restore that data whenever the client needs it.
Securely storing your customer's data to a preferred cloud provider has numerous advantages than simply backing up the data to a local storage location. Let's take a closer look at these benefits below. Continue reading
What would you do if a disaster strikes? Flood, fire, tornado, a devastating ransomware attack. These all are real-life issues, that any business can face. We have asked Steve Putnam to tell us about the real-life disaster recovery examples, they have in mind, for the possible disaster striking one of their clients. Continue reading
PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools are both created to boost a service provider’s business, but they are aimed at different spheres.
Using PSA can help build business processes, whilst RMM is all about the ‘fine tuning’ of an internal technical support. In this article, we are going to help you choose the right tool first. Continue reading
Remote Monitoring and Management (RMM) is a category of services, designed to help IT specialists monitor and manage IT infrastructure - from desktops and servers to network availability and setup. These tools are essential for Managed Service Providers (MSPs), who monitor their clients in a timely fashion and provide services under given SLA’s. IT technicians can save time on patches and update management, software installation, and configuration, solving issues, etc.
In this article, we are going to overview core RMM features and TOP leading RMM solutions on the market. Continue reading
Secure information infrastructure is a crucial component for the success of modern business. Previously, we have considered general ways of protecting against ransomware and how to proactively defend data with backups.
However, there is a more obvious way of protection.
In this article, we consider offers for Managed Service Provider (MSP) from antivirus companies and discuss most valuable criteria in choosing complex anti-virus solution. Continue reading