Help Center

Need help? Here is how to get support:

Support Ticket

If you haven’t found an answer to your question in our documentation and you’re a paying customer of CloudBerry Lab, you can open a support ticket
Open a ticket*

*For paying customers only

Reddit

If you need to report a bug, ask for a change, suggest a feature, go to our Reddit community. Reddit is the right place for a question like:

  • Why feature X is implemented like…?
  • Do you plan to add feature Y?
  • Do you plan to support storage service XYZ?
Start discussion on Reddit

StackOverflow

If you have a technical question about installation, configuration, unexpected behavior, migration issue, etc., post it on StackOverflow. StackOverflow is the right place for a question like:

  • How do I…?
  • I got the error XYZ. Why?
Start discussion on StackOverflow

Important! Please choose only one channel to post your question and wait a reasonable amount of time to get an answer. Our team is continuously following Reddit and StackOverflow communities and does its best to answer your questions.

Resources and documentation

Before asking your question please check:

Support articles

Get StartedBackup/RestoreFAQ

Activation:

Sign up:

Other:

General:

Backup:

Restore:

Troubleshooting:

Configurations: