Author Archives: Denis G

Managing IAM Permissions in the Cloud: AWS vs Microsoft Azure vs Google Cloud

All of the major public clouds offer identity and access management (IAM) tools. The exact nature of the various cloud IAM tools vary, however. So do their names.

As a result, if you are familiar with the IAM solutions available from one public cloud, such as Amazon Web Services (AWS), it can be challenging to understand how IAM tools work on another platform, like Google Cloud or Microsoft Azure.

This article clarifies that issue by comparing the identity and access management tools and frameworks associated with each of the three major public clouds -- AWS, Azure, and Google. It identifies the key IAM-related terms and tools to know for each cloud and explains the approach that each cloud takes to managing user accounts, groups, access control and (where applicable) Active Directory integration. Continue reading

MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

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Geo Redundancy Clash: Amazon S3, Microsoft Azure Blob and Google Cloud Storage

Geographical redundancy, or geo redundancy for short, is a valuable data storage strategy that can help to improve data reliability and availability. When you replicate data across multiple regions, your data is more resistant to disruptions that could cause damage to a particular data center or set of servers.

Want to take advantage of geo redundant storage but are unsure where to start? This article is for you. Below, we compare AWS replication across regions, Azure storage geo replication and the data replication features available on Google Cloud Storage.

The article’s goal is to help you understand which geo redundancy options are available from each of these three major cloud storage providers. Continue reading

Using Amazon S3 Pre-Signed URLs for Temporary Object Access

Protecting your S3 buckets is a critical security measure when using AWS. There have been numerous bad stories about unprotected S3 buckets, from established contractors like Accenture and Booz Allen Hamilton, to huge companies like Verizon Wireless and Time Warner Cable.

In this article, we'll learn how and why to use pre-signed S3 URLs to provide secure, temporary access to objects in your S3 buckets. We will discuss generating pre-signed S3 URLs for occasional, one-off use cases as well as programmatically generating them for use in yourapplication code. There are multiple code examples for each use case. Continue reading

How to Take Backup of SQL Server 2008

Microsoft SQL Server 2008 still one of the most popular corporate database engines, and it has a lot of backup types supported. Let’s briefly remember all of these backup types and find out how to perform the most useful ones.

After reading this post, you will know how to backup a database in SQL Server 2008 using query language or SQL Management Studio GUI. Continue reading

On-Demand vs Break/Fix vs Managed Services

The sphere of IT services has transformed drastically in the last decade or so as customer demands continue to become more complex while the rapid spread of technology transcends expectations. Changes in the external environment often compel service providers to take decisions which can make or break their business. In case of IT shops the transition in operating models from break/fix services and on-demand IT tech services to modern day MSPs is a testament of how times have changed.

If you are an IT shop or consultant that still adheres to traditional operating models rather than shifting towards managed services – here is why you need to make a change, now. Continue reading

MSP Voice Episode 10: James Vickery, Benchmark365

James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.

In this episode, we discuss James’ experiences and also spend a good amount of time discussing pricing of services.

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