Author Archives: Kate C

Service Level Agreement for Managed IT Service Providers

MSP Agreement Guide banner

In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide successful delivery of service.

Before finalizing a business partnership, it is important that the client and the company clearly define the ultimate goals that the collaboration should achieve, and this is precisely where the role of a Managed Services Service Level Agreement or MSP agreement comes into play. Continue reading

IoT for Managed Service Providers: Challenge or Opportunity?

Should MSPs Incorporate IoT?

Managed service providers (MSPs) need to consider whether to implement the Internet of Things (IoT) as part of their portfolios. IoT software is becoming standard across virtually all applications and networks, so MSPs should possess at least a cursory knowledge of the IoT to better suit client needs. Adopting IoT technology into a portfolio can present an excellent growth opportunity for MSPs, but it can also come with drawbacks. Carefully weigh your options before making a decision. Continue reading

Incremental vs Differential Backup: Difference Explained

Incremental Backup vs Differential Backup

There are three main types of backup: full, differential and incremental. And the devil, really, is in the names. Full backup means that you are performing backup of all files each time; incremental backup will only do new and changed files or parts of files since the last backup. Differential backup will also upload new and modified files or parts of the files, but it compares itself with the full backup.

We have a separate article on incremental backup, and now we’re going to explain how differential backup works and focus on the difference between incremental and differential backup. Continue reading