Michael Wayland is a managing director in Byte-Werx, Houston. He has a BBA from the University of Houston in Marketing and MBA in Enterprise Resource Planning and Logistics from Lamar University. He likes reading, video-games, Slack and is our guest on the 5th episode of MSP Voice. Tune in! Continue reading
Currently working as a Technical Architect at the UK based VAR, Chess ICT. Focusing on both pre-sales design a post-sales implementation, finding himself working most days in the virtualization field. Also a general geek with a passion for technology as a whole, which has led him to be nominated as a VMware vExpert, Veeam Vanguard, and Cisco Champion multiple times. Outside of this, he tries to improve his culinary skills and find that ultimate Indian curry recipe.
When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup-as-a-Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster-Recovery-as-a-Service or DRaaS. By providing both types of services, MSPs can maximize the comprehensiveness of their managed service offerings, as well as their revenue streams.
This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering. Continue reading
In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide successful delivery of service.
Before finalizing a business partnership, it is important that the client and the company clearly define the ultimate goals that the collaboration should achieve, and this is precisely where the role of a Managed Services Service Level Agreement or MSP agreement comes into play. Continue reading
Managed service providers (MSPs) need to consider whether to implement the Internet of Things (IoT) as part of their portfolios. IoT software is becoming standard across virtually all applications and networks, so MSPs should possess at least a cursory knowledge of the IoT to better suit client needs. Adopting IoT technology into a portfolio can present an excellent growth opportunity for MSPs, but it can also come with drawbacks. Carefully weigh your options before making a decision. Continue reading
For MSPs, online backup pricing, offsite backup storage pricing and other costs associated with data backup are important considerations for developing a successful managed backup offering.
To help identify the best MSP backup pricing strategy for your business, this article discusses the factors that you should take into account when setting backup pricing, as well as different pricing models and MSP pricing examples you might use. Continue reading
Referral programs for MSPs are a great way to gain additional clients through a trusted community.
Referred clients are usually more loyal because of the trust that has already been established. The conversion rate for leads from referrals is much higher as well.
Unfortunately, referrals don’t offer an endless stream of contracts—Word-of-mouth clients may be sparse. But referrals are one channel that can provide opportunities.
It’s important to consider that working with referral leads implies higher responsibility. If you fail a referral customer, the client who sent that customer to you may begin to doubt the quality of your services. Continue reading
If you're in the managed IT services business, it's because you're an IT expert.
However, being a successful MSP also requires mastering lead generation and B2B marketing. And because MSP sales training opportunities are few and far between, these can be difficult skills to acquire.
That said, with the right B2B lead generation tactics, you can master this part of running an MSP business. Here's a look at several B2B marketing strategies that can benefit MSPs. Continue reading
The IT world doesn’t stand still — Change is a given. Among tech’s endless metamorphoses, with every new innovation and approach, challenges arise — particularly, for those managing IT infrastructure, such as managed service providers. Continue reading
CloudBerry MBS, a managed cloud backup service, offers native integration with a variety of remote management services like LabTech and ConnectWise. Today we're excited to announce the latest addition to our remote management partners — OptiTune. With it you'll be able to deploy CloudBerry MBS for Windows effortlessly as well as track backup and restore plans right from the OptiTune's dashboard.