How-To Guide

Here you can find an information tutorials and “how-to” guides for CloudBerry Lab products.

Using Amazon S3 Pre-Signed URLs for Temporary Object Access

Protecting your S3 buckets is a critical security measure when using AWS. There have been numerous bad stories about unprotected S3 buckets, from established contractors like Accenture and Booz Allen Hamilton, to huge companies like Verizon Wireless and Time Warner Cable.

In this article, we'll learn how and why to use pre-signed S3 URLs to provide secure, temporary access to objects in your S3 buckets. We will discuss generating pre-signed S3 URLs for occasional, one-off use cases as well as programmatically generating them for use in yourapplication code. There are multiple code examples for each use case. Continue reading

How to Onboard New Clients Properly: MSP Onboarding Best Practices



When a managed service provider onboards new clients, the first 30 days are crucial. This is the period when you should show your customers the level of your services and demonstrate why they should stay with you. Every new client is precious, and if you don’t prove what you can offer, you will simply be throwing away the money that you spent on attracting those clients.

Here’s our MSP customer onboarding checklist, which outlines what should be done during the first month with every new client. Continue reading

Emails Backup in Google Apps

Backup email: Google Apps

Backing up of cloud-based emails might not seem necessary, but it allows you to protect the data in case of any disaster, and it also allows you to meet compliance requirements. That is why we are going to overview how to backup Google Apps email using different options, including built-in tools and third-party integration mechanisms. Continue reading

Best Document Management Software Options for MSPs

MSP documentation software

Information is the lifeblood of any organization, particularly when it is used to create valuable business insights or provide a competitive advantage. It is therefore essential that data – in whatever form it takes – is stored securely, but is also instantly accessible when needed. Continue reading

Google Account Backup: Keep All Business Data Safe

Google Account Backup: Keep All Business Data Safe

Google G Suite (formerly known as “Google Apps”) contains a broad range of everyday business tools, allowing you to move most of your activities to the cloud. In this article, we are going to overview G Suite basic backup practices and answer the question “Do you ever need to make a backup of cloud-based data?” Continue reading

Managed Service Providers vs In-House IT Administrators

In-House IT and Managed Services Benefits and Risks

The foundation of a successful business is effective decision-making. From operational decisions that are made on a day-to-day basis and tactical decisions which are undertaken by mid-level managers to strategic decisions that are executed by members of top management, it is imperative to weigh the cost and benefits of any option before making a decision that can impact productivity and the bottom line. Continue reading

Volume Shadow Copy Service: Overview and Troubleshooting

Volume Shadow Copy Service: Overview and Troubleshooting

We are going to overview the basics of the Volume Shadow Copy Service concept so you can better understand underlying backup processing. You will also find a quick VSS troubleshooting guide and a few useful links that can help in most VSS-related issues. Continue reading

Hard Drive Maintenance. Bonus Checklist for SSD

HDD and SSD Maintenance Checklist

Since our home and business data continually grows, let’s remember key things to keep HDD/SSD drives healthy for the longest possible time. In this article, you will find practical suggestions on how to keep HDD-based archives safe and powered down, as well as the most important parameters helping to check whether a drive is healthy.

We organized this post into three levels of protection – from basic to advanced (like fine-tuning). Continue reading