When a managed service provider onboards new clients, the first 30 days are crucial. This is the period when you should show your customers the level of your services and demonstrate why they should stay with you. Every new client is precious, and if you don’t prove what you can offer, you will simply be throwing away the money that you spent on attracting those clients.
Here’s our MSP customer onboarding checklist, which outlines what should be done during the first month with every new client. Continue reading
Backing up of cloud-based emails might not seem necessary, but it allows you to protect the data in case of any disaster, and it also allows you to meet compliance requirements. That is why we are going to overview how to backup Google Apps email using different options, including built-in tools and third-party integration mechanisms. Continue reading
Information is the lifeblood of any organization, particularly when it is used to create valuable business insights or provide a competitive advantage. It is therefore essential that data – in whatever form it takes – is stored securely, but is also instantly accessible when needed. Continue reading
Google G Suite (formerly known as “Google Apps”) contains a broad range of everyday business tools, allowing you to move most of your activities to the cloud. In this article, we are going to overview G Suite basic backup practices and answer the question “Do you ever need to make a backup of cloud-based data?” Continue reading
G Suite (formerly Google Apps) is a widespread set of business tools for small and medium sized companies based completely on Google Cloud. This solution has built-in data versioning and some protection tools, but it is not enough for those who wish to secure their data.
In this article we are going to explain G Suite's data protection possibilities and limitations, as well as optional ways to integrate it with third-party backup tools, like CloudBerry Backup for G Suite. Continue reading
The foundation of a successful business is effective decision-making. From operational decisions that are made on a day-to-day basis and tactical decisions which are undertaken by mid-level managers to strategic decisions that are executed by members of top management, it is imperative to weigh the cost and benefits of any option before making a decision that can impact productivity and the bottom line. Continue reading
We are going to overview the basics of the Volume Shadow Copy Service concept so you can better understand underlying backup processing. You will also find a quick VSS troubleshooting guide and a few useful links that can help in most VSS-related issues. Continue reading
Since our home and business data continually grows, let’s remember key things to keep HDD/SSD drives healthy for the longest possible time. In this article, you will find practical suggestions on how to keep HDD-based archives safe and powered down, as well as the most important parameters helping to check whether a drive is healthy.
We organized this post into three levels of protection – from basic to advanced (like fine-tuning). Continue reading
When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup-as-a-Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster-Recovery-as-a-Service or DRaaS. By providing both types of services, MSPs can maximize the comprehensiveness of their managed service offerings, as well as their revenue streams.
This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering. Continue reading
In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide successful delivery of service.
Before finalizing a business partnership, it is important that the client and the company clearly define the ultimate goals that the collaboration should achieve, and this is precisely where the role of a Managed Services Service Level Agreement or MSP agreement comes into play. Continue reading