How-To Guide

Here you can find an information tutorials and “how-to” guides for CloudBerry Lab products.

How to Onboard New Clients Properly: MSP Onboarding Best Practices



When a managed service provider onboards new clients, the first 30 days are crucial. This is the period when you should show your customers the level of your services and demonstrate why they should stay with you. Every new client is precious, and if you don’t prove what you can offer, you will simply be throwing away the money that you spent on attracting those clients.

Here’s our MSP customer onboarding checklist, which outlines what should be done during the first month with every new client. Continue reading

Emails Backup in Google Apps

Backup email: Google Apps

Backing up of cloud-based emails might not seem necessary, but it allows you to protect the data in case of any disaster, and it also allows you to meet compliance requirements. That is why we are going to overview how to backup Google Apps email using different options, including built-in tools and third-party integration mechanisms. Continue reading

Best Document Management Software Options for MSPs

MSP documentation software

Information is the lifeblood of any organization, particularly when it is used to create valuable business insights or provide a competitive advantage. It is therefore essential that data – in whatever form it takes – is stored securely, but is also instantly accessible when needed. Continue reading

Google Account Backup: Keep All Business Data Safe

Google Account Backup: Keep All Business Data Safe

Google G Suite (formerly known as “Google Apps”) contains a broad range of everyday business tools, allowing you to move most of your activities to the cloud. In this article, we are going to overview G Suite basic backup practices and answer the question “Do you ever need to make a backup of cloud-based data?” Continue reading

Managed Service Providers vs In-House IT Administrators

In-House IT and Managed Services Benefits and Risks

The foundation of a successful business is effective decision-making. From operational decisions that are made on a day-to-day basis and tactical decisions which are undertaken by mid-level managers to strategic decisions that are executed by members of top management, it is imperative to weigh the cost and benefits of any option before making a decision that can impact productivity and the bottom line. Continue reading

Volume Shadow Copy Service: Overview and Troubleshooting

Volume Shadow Copy Service: Overview and Troubleshooting

We are going to overview the basics of the Volume Shadow Copy Service concept so you can better understand underlying backup processing. You will also find a quick VSS troubleshooting guide and a few useful links that can help in most VSS-related issues. Continue reading

Hard Drive Maintenance. Bonus Checklist for SSD

HDD and SSD Maintenance Checklist

Since our home and business data continually grows, let’s remember key things to keep HDD/SSD drives healthy for the longest possible time. In this article, you will find practical suggestions on how to keep HDD-based archives safe and powered down, as well as the most important parameters helping to check whether a drive is healthy.

We organized this post into three levels of protection – from basic to advanced (like fine-tuning). Continue reading

Disaster-Recovery-as-a-Service 101 for MSPs: How to Build a DRaaS Offering

DRaaS (Disaster Recovery as a Service) Checklist for MSPs

When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup-as-a-Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster-Recovery-as-a-Service or DRaaS. By providing both types of services, MSPs can maximize the comprehensiveness of their managed service offerings, as well as their revenue streams.

This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering. Continue reading

Service Level Agreement for Managed IT Service Providers

MSP Agreement Guide banner

In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide successful delivery of service.

Before finalizing a business partnership, it is important that the client and the company clearly define the ultimate goals that the collaboration should achieve, and this is precisely where the role of a Managed Services Service Level Agreement or MSP agreement comes into play. Continue reading