4 Best Practices for MSP: Backup and Recovery of Clients’ Data

4 Best Practices for MSP. Backup and Recovery of Clients Data

CopyData loss can occur for a variety of reasons. A user may delete the data that he needs, part of the computer or the whole operating system may be crashed or the PC may be infected by a virus. But whatever is the reason, you as a managed service provider have to help your clients and offer them the swift recovery of their data. In this article, we would like to review 4 MSP best practices for data backup and recovery in Windows.

#1. Check the Obvious: the Recycle Bin

It may seem obvious, but sometimes it may help. If a user deletes a file, it is not deleted at once, first, it goes to the recycle bin. So you may try to look for this file there, and if you are lucky enough, you would be able to restore it.

But don’t rely on this method, as users and administrators may clear up the mess in the recycle bin from time to time, so it is not guaranteed that the file will stay there forever.

#2. Recover Files from a Broken Hard Drive

The death of a hard drive is something that any user fears a little bit less than his own death.

If a computer doesn't start or the switching-on process goes together with unhealthy clicking, then you might have all the reasons for this fear, because crashing of a hard drive can mean losing all the data that is stored there.

If your client’s hard drive is crashed, sometimes putting it into a freezer may help. But these folk methods can’t guarantee the solution of the problem.

To help your client to recover a hard drive you may hire a data recovery company that will fix the hard drive or at least extract the needed files from it. Usually, such companies have all the necessary equipment and they extract the data to an encrypted flash disk so as to give it later to the client.

#3. Recover Corrupted Files

Sometimes the files may be corrupted due to different errors that Windows can’t identify. For example, such a thing can happen if the power failure occurs while the file is being created. And then when you try to open this file again, it reports some sort of an error. Also, the file may simply disappear from the directory, although the user has never deleted it.

To help your client and solve this issue, you may use specific software that is designed to identify and cure different types of errors. There are many different types of such data recovery software available in the market, some of them go to the trial so that you could test it before you pay for the licenses.

But whatever software you use, remember not to install it to the disk with corrupted data, as this may cause permanent deletion of files and you will never be able to recover them again. Also, remember that such software doesn't always work properly and it doesn’t always identify all the errors, so this is not a 100% guaranteed solution.

#4. Backup Files to the Cloud Beforehand

However, there is a much more efficient and less painful way for MSP to recover data. If you perform regular backup your clients’ data to a cloud or to a local storage, you will always be able to easily recover it whatever happens.

CloudBerry Managed Backup Service offers MSP backup and recovery tool together with the managed backup portal. The following features can help any managed service provider to recover client files with just a few clicks of a mouse:

  • Remote backup service. Create backup and Recovery plans remotely within one managed backup portal.
  • Monitoring. Check the status of all the backup plans in one single control panel.
  • Remote deploy. Set up one single backup plan and deploy it remotely to all your clients’ machines.

CloudBerry Managed Backup Service comes with a 15-day free trial. Sign up for free and test it right now!