The sphere of IT services has transformed drastically in the last decade or so as customer demands continue to become more complex while the rapid spread of technology transcends expectations. Changes in the external environment often compel service providers to take decisions which can make or break their business. In case of IT shops the transition in operating models from break/fix services and on-demand IT tech services to modern day MSPs is a testament of how times have changed.
If you are an IT shop or consultant that still adheres to traditional operating models rather than shifting towards managed services – here is why you need to make a change, now. Continue reading