Tag Archives: IT-Shops

MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

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On-Demand vs Break/Fix vs Managed Services

The sphere of IT services has transformed drastically in the last decade or so as customer demands continue to become more complex while the rapid spread of technology transcends expectations. Changes in the external environment often compel service providers to take decisions which can make or break their business. In case of IT shops the transition in operating models from break/fix services and on-demand IT tech services to modern day MSPs is a testament of how times have changed.

If you are an IT shop or consultant that still adheres to traditional operating models rather than shifting towards managed services – here is why you need to make a change, now. Continue reading

MSP Voice Episode 8: Kevin Bissinger from Dentek Systems, Inc

In the 8th episode of MSP Voice, we are joined by Kevin Bissinger from Dentek Systems, Inc.

Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. We offer an array of services and support for new and existing small to mid-size companies. We specialize primarily in the healthcare industry, however, we have experience with a wide variety of professional and residential projects.

This is also the very first episode to feature our new rubric - the Best of Reddit where we choose the most interesting (in our opinion) topics from r/MSP subreddit. Check the 8th episode of the MSP Voice under the cut!

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MSP Voice Episode 7: Jeff Huber from Five Nines Tech

In this episode of MSP Voice, we are joined by Jeff Huber from Five Nines Tech, California. Jeff has been in the industry for over 30 years since he was 19. He says that despite the lack of entrepreneurial spirit he decided to take over the Five Nines Tech, he was managing for a while. Learn more in the 7th episode of MSP Voice!

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