In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide successful delivery of service.
Before finalizing a business partnership, it is important that the client and the company clearly define the ultimate goals that the collaboration should achieve, and this is precisely where the role of a Managed Services Service Level Agreement or MSP agreement comes into play. Continue reading
Referral programs for MSPs are a great way to gain additional clients through a trusted community.
Referred clients are usually more loyal because of the trust that has already been established. The conversion rate for leads from referrals is much higher as well.
Unfortunately, referrals don’t offer an endless stream of contracts—Word-of-mouth clients may be sparse. But referrals are one channel that can provide opportunities.
It’s important to consider that working with referral leads implies higher responsibility. If you fail a referral customer, the client who sent that customer to you may begin to doubt the quality of your services. Continue reading
The as-a-service model was booming in 2017, and interest will likely only continue to increase in 2018. Subsequently, opportunities within the managed services landscape continue to grow, and so does the competition. So as you plan your MSP business, you need to be prepared.
As you begin the planning stages, here’s a list of key considerations as part of starting a successful MSP business. Continue reading
Small- to medium-sized businesses (SMBs) face constant challenges while managing their IT infrastructure. In an era of evolving IT technologies, it can be especially difficult to focus on both the main business and tech requirements. What’s more, most SMBs can’t afford to hire an IT team, though the need is clear.
Fortunately, this is where managed service providers can help. They have the ability to take on all of a business’ IT requirements, such as setting up a network and providing software installation and remote system backup.
As IT companies add new services, their MSP pricing models may change. This helps them to remain flexible and adjust offerings according to market needs.
Here’s the list of the most popular pricing models, which can give you some guidance on how to price your MSP services.
If you’ve already decided to start an MSP business, then you’ve made the right choice. The current market for IT managed service providers is constantly growing with more and more opportunities arising every single day.
That said, using an online backup service as an MSP is hands down one of the best ways to provide quality service to your clientele. That’s because online backup services allow you to ardently secure your clients' data by keeping reserve copies of your clients’ critical files, folders, and hard drives on a remote server or in a cloud storage platform like Amazon S3 or Microsoft Azure. Perhaps more importantly, when a service provider offers backup-as-a-service to his clients, he/she can always help to restore that data whenever the client needs it.
Securely storing your customer's data to a preferred cloud provider has numerous advantages than simply backing up the data to a local storage location. Let's take a closer look at these benefits below. Continue reading