Tag Archives: MSP

MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

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Penetration Testing as an Offer: Why Should MSPs Conduct Security Testing?

Penetration Testing as an Offer by MSPs

If you’re a managed service provider (MSP), your clients might ask your company to conduct penetration testing. Should you be ready to do so? And why is providing penetration testing in the best interests of an MSP? Let's take a look. Continue reading

On-Demand vs Break/Fix vs Managed Services

The sphere of IT services has transformed drastically in the last decade or so as customer demands continue to become more complex while the rapid spread of technology transcends expectations. Changes in the external environment often compel service providers to take decisions which can make or break their business. In case of IT shops the transition in operating models from break/fix services and on-demand IT tech services to modern day MSPs is a testament of how times have changed.

If you are an IT shop or consultant that still adheres to traditional operating models rather than shifting towards managed services – here is why you need to make a change, now. Continue reading

MSP Voice Episode 10: James Vickery, Benchmark365

James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.

In this episode, we discuss James’ experiences and also spend a good amount of time discussing pricing of services.

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Bulk Email Marketing Software Guide: Top Solutions for Your MSP Shop

Bulk Email Marketing Software Overview

Email marketing campaigns are perhaps one of the earliest advertising strategies that emerged with the advent of the internet era. However, marketers soon began to realize that as more and more users came onboard the ‘e-mail train’, the sheer quantity of prospective and existing customers that were now online made email marketing campaigns increasingly difficult to manage. Thankfully, the introduction of bulk email marketing software together with the growth in SEO marketing has made the adoption of bulk mailing services a viable option for businesses that are seeking to acquire potential customers while evoking lost interest among their existing clientele. Continue reading

Full Disk Encryption: Approaches and Solutions for MSPs

Full Disk Encryption bitlocker

Data leaks and ransomware infections are common threats nowadays, which you can avoid by using data encryption technologies. If no one can read your data, you do not need to be too afraid of its theft.

That is why it is becoming more popular to encrypt system drives. In this article, we are going to overview the BitLocker tool and a few of its alternatives. Continue reading

MSP Voice Episode 8: Kevin Bissinger from Dentek Systems, Inc

In the 8th episode of MSP Voice, we are joined by Kevin Bissinger from Dentek Systems, Inc.

Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. We offer an array of services and support for new and existing small to mid-size companies. We specialize primarily in the healthcare industry, however, we have experience with a wide variety of professional and residential projects.

This is also the very first episode to feature our new rubric - the Best of Reddit where we choose the most interesting (in our opinion) topics from r/MSP subreddit. Check the 8th episode of the MSP Voice under the cut!

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MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics by CloudBerry

Recently we have performed a survey across CloudBerry Lab customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading

Land Your First Client: 6 Tips for MSPs

Land Your First Client: 6 Tips for MSPs

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from others could be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do we get managed services clients? Continue reading