What would you do if a disaster strikes? Flood, fire, tornado, a devastating ransomware attack. These all are real-life issues, that any business can face. We have asked Steve Putnam to tell us about the real-life disaster recovery examples, they have in mind, for the possible disaster striking one of their clients. Continue reading
PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools are both created to boost a service provider’s business, but they are aimed at different spheres.
Using PSA can help build business processes, whilst RMM is all about the ‘fine tuning’ of an internal technical support. In this article, we are going to help you choose the right tool first. Continue reading
Remote Monitoring and Management (RMM) is a category of services, designed to help IT specialists monitor and manage IT infrastructure - from desktops and servers to network availability and setup. These tools are essential for Managed Service Providers (MSPs), who monitor their clients in a timely fashion and provide services under given SLA’s. IT technicians can save time on patches and update management, software installation, and configuration, solving issues, etc.
In this article, we are going to overview core RMM features and TOP leading RMM solutions on the market. Continue reading
Secure information infrastructure is a crucial component for the success of modern business. Previously, we have considered general ways of protecting against ransomware and how to proactively defend data with backups.
However, there is more obvious way of protection.
In this article, we consider offers for Managed Service Provider (MSP) from antivirus companies and discuss most valuable criteria in choosing complex anti-virus solution. Continue reading