Tag Archives: Tiered support structure

Varying Tiers in the MSP Help Desk — Building Your Support System

MSP help desk structure

The reach of managed IT services has grown tremendously, thanks to the persistent expansion of the global tech market. As the demand for MSPs continues to increase, many prospective small business owners have chosen to enter this arena and build their own firms. There are several planning phases required in order to launch an organization and eventually become profitable. Perhaps the most daunting aspects are establishing an MSP help desk and selecting the perfect support team structure. They can be key components in achieving company objectives. Continue reading