CloudBerry Remote Assistant FAQ

Installation

Q: Does CloudBerry Remote Assistant support OS X platform?
A: Currently CloudBerry Remote Assistant is available on Windows only. We have OS X support on our roadmap, however we can’t provide you with any ETA.
Q: Does CloudBerry Remote Assistant support Linux platform?
A: Currently CloudBerry Remote Assistant is available on Windows only. We have Linux support on our roadmap, however we can’t provide you with any ETA.
Q: What do I need to start using CloudBerry Remote Assistant?
A: The only prerequisite is to install, no additional accounts or charges.

Licensing

Q: How much does it cost?
A: Using CloudBerry Remote Assistant is completely free now and we have no firm plans to make it paid yet, if our plans change we will post back here.
Q: Should I pay for upgrades?
A: CloudBerry Lab is rapidly updating their products and all the updates for CloudBerry Remote Assistant are free.
Q: Can I use RA in the commercial environment?
A: Yes, currently the product is free and may be freely implemented in your commercial environment.

Usage

Q: Do you support Unattended Access?
A: Not yet, but it would be available in version 1.5 which we hope to release by the end of November.
Q: How does CloudBerry Remote Assistant minimize my costs?
A: Cloudberry Remote Assistant is an advanced remote desktop tool, which is under rapid development and comes free of charge for both individual and commercial tool.
Q: How does CloudBerry Remote Assistant secure my data?
A: By default encryption is turned off, but you may change this setting in Options-->Encryption. After this change all the data transferred will be encrypted using the 256-bit AES algorithm, ensuring that malefactors will fail to extract any sensitive data from the data stream.
Q: How do I go with encrypted sessions?
A: Please refer to the following article for more details on ecnrypted sessions:
https://www.cloudberrylab.com/blog/safe-remote-desktop-with-cloudberry-remote-assistant/
Q: How do I generate an invitation link?
A: Please press the menu button and choose “Generate invitation link” in case you are connecting to the presenter or “Send Invitation” in case you are the presenter. Learn more in our Knowledge Base article.

Troubleshooting

Q: Disconnect details: io client disconnect.
A: This message means that the destination PC is not running Remote Assistant or is turned off at the moment. Also please double check the ID of the destination PC. Learn more in our Knowledge Base article.
Q: Connection request failed: client connection failed.
A: This error message means that the remote client refused to connect when prompted. Learn more in our Knowledge Base article.
Q: Secure connection request expected: Public encryption key is missing or invalid.
A: This error message means that encryption has not been configured correctly between these two clients. Learn more in our Knowledge Base article.