CloudBerry Lab, the leading provider of multi-cloud data backup and recovery solutions, has announced rebranding under the new name MSP360 and the appointment of Brian Helwig as CEO. Continue reading
Thinking of attending ASCII SMB IT Success Summit in Denver on July 24-25? Well, guess what. CloudBerry will be there as a sponsor and part of the vendor lineup. Meet David Gugick (VP Product Management) and Doug Hazelman (VP Technical Marketing, MSP Voice host) who will be representing CloudBerry at the event. Continue reading
It goes without saying that a problem shared is a problem halved. Additionally, it’s been proven that two heads working together are better than one.
These, fundamentally, are the reasons why we persistently seek to learn from our peers and the MSP community at large. As a result, you get to expand your technical knowledge, as well as improve your overall service delivery and business development. Continue reading
When starting an MSP, it’s always a pain to create marketing assets to promote your services. It’s time-consuming and IT-professionals typically have more urgent tasks on their to-do list.
We did this for you and created marketing templates for managed backup promotion. All templates are white-label, so you can brand them with your logo and add any company information you need. Continue reading
Phishing attacks remain one of the most dangerous types of cyber attacks today -- due to their constant evolution, as hackers develop new types of phishing attacks and ways to evade anti-phishing tools. That is why it’s critical to have a well-planned anti-phishing strategy in place for preventing phishing attacks against the users that you support. Continue reading
Starting a managed service provider business is hard work, and it requires careful planning to be carried out successfully. It can be tempting to dive right in and start offering technical services -- after all, that’s what you know best if you have worked in IT before -- but it’s important to ensure that you start your MSP business properly by defining your offerings effectively, establish an appropriate pricing strategy, set up the right workspace and start off on the right foot with your first clients. Continue reading
The success of pitching your service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the pricing right. Continue reading
When it comes to working with customers, a mistake early in the relationship is worth ten screw-ups later. When a customer already knows and trusts you, he or she is more likely to look past hiccups on your part. But when you’re working with a new client, you can be sure that your missteps will be noticed, and you’ll have to work hard to regain your customer’s confidence in their wake. You also put yourself at risk of losing your new clients and suffering a high customer churn rate as a result. Continue reading
MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading
This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. Continue reading
Q1: Can I back up only changed files?
A: Yes, we support incremental backup by default, i.e. only new and modified files will be uploaded after the initial backup.
You can also use Block level backup for files that consist of blocks (e.g. Outlook pst-files). Continue reading