Tim has been an MSP Pioneer since the 90’s. After leaving a value added reseller in 1991 Tim started his own company because he saw the future in network services. In 1996 Tim and his partner realized that they need to provide their services for a fixed fee...hence pioneering the managed services model. Continue reading
The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from others could be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do we get managed services clients? Continue reading
Joe started Forza soon after college and over the past 20+ years, he’s grown it into a successful MSP business. As Joe and his partners developed their business they also found work on the application development side of things. As they were growing, they used this expertise to develop dashboards for both Connectwise Manage and Kaseya. They now offer these dashboards for free to any MSP. Continue reading
Recently we have performed a survey across CloudBerry Lab customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading
This week I talk to Florian Militaru who owns PRO in the Chicago area. Florian came to the US from Romania and started his business in 2003. PRO focuses on residential, break-fix and even some managed services. To run his business, Florian started working with an open source CRM solution, https://suitecrm.com/ and has developed modules that connect to multiple systems and is now his PSA. While not for everyone, developing your own solutions based on open source can save you a lot of money! Continue reading
October is national cybersecurity month so this week’s guest is Bart Barcewicz from B Suite Cyber Security. Bart and Doug Hazelman discuss security practices in general as well as some things you need to do to make sure you and your customers are secure. Bart also shares some great advice for starting out: “if you want something you’ve never had, you’re going to have to do something you’ve never done” Continue reading
When a managed service provider onboards new clients, the first 30 days are crucial. This is the period when you should show your customers the level of your services and demonstrate why they should stay with you. Every new client is precious, and if you don’t prove what you can offer, you will simply be throwing away the money that you spent on attracting those clients.
Here’s our MSP customer onboarding checklist, which outlines what should be done during the first month with every new client. Continue reading
This week’s guest is Jay Wong from Xyber Solutions in Perth Australia. Jay started is “PC shop” with a dream and a credit card and now runs a successful business with projects and customers in multiple countries. Jay shares his passion for technology and how he has grown his business. More about Jay’s story here: Daring to dream Continue reading
The interview this week is with Brad Proctor from University PC Care in Greenville, NC. Brad talks about his career and also what they had to do to prepare for Hurricane Florence as it headed towards North Carolina. Brad is a big fan of Apple and was instrumental in having University PC Care become an Apple Authorized Service Provider. Brad has some great advice for all MSPs out there! Continue reading
Ben Peterson from Resolve IT decided 8 years ago to move back to his hometown and start his own MSP Business. During this episode, we cover topics such as building trust with break-fix customers to move them to monthly recurring revenue (MRR), Continue reading
In this episode, we interview Jack Mortell who is EVP of Sales and Partners at Stratx IT solutions in New York. Statx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce.