A Quarterly Business Review (QBR), also known as a business review or executive business review, is a face-to-face meeting between MSPs and clients that takes place once per quarter. Its purpose is to review their partnership and discuss how the MSP can better support the client’s business goals. Continue reading
In today’s competitive business landscape, there is no real differentiator between the types of services offered by MSPs. This means that managed service providers must work harder than ever to ensure the survival of their businesses. You’ll lose out to the competition if you’re unable to bring in new clients consistently and retain existing ones. Continue reading
PowerShell needs no introduction — it’s the configuration management and task automation framework of choice for the Windows environment. It combines the flexibility of a powerful scripting language with the power and speed of the command line to help IT admins orchestrate, automate and troubleshoot common IT functions. Continue reading
Adding a new PC, endpoint or user is a common task for MSPs. As clients’ business needs change and evolve, they may take on new hires or expand their business portfolio — updates that require adding more machines to their existing network. Continue reading
To meet the demands of an evolving customer base, more and more businesses are leveraging IT to maximize operational effectiveness and deliver products and services efficiently to their customer base. As such, they look for MSPs to help them solve the challenges of running an agile organization in today’s competitive business landscape. Continue reading
Only a few MSPs have the scale, resources, and wherewithal to retain in-house legal counsel. However, all MSPs (regardless of their budget or size) should have leverage legal expertise when drafting MSA, SLAs and working with clients. Continue reading
According to the 2019 Cost of Cybercrime Study report by Accenture & Ponemon, the world economy is at risk of losing $US5.2 trillion globally over the next five years to cyber attacks. To avoid becoming a statistic in today’s dangerous cybersecurity landscape, more and more businesses are seeking ways to improve their security posture. Continue reading
For MSPs, pricing can mean the difference between signing on a new client or having potential leads check out the competition. Even when your service offerings are amazing, customers may pass due to pricing (that seems too low or too high). Continue reading
All successful MSP business models are built on recurring revenue streams. When starting out, most MSPs typically have a large number of break-fix customers. This means they only make money when their client has an IT problem and something needs fixing. Continue reading
The cybersecurity skills gap is one of the major factors driving continued demand for MSSP offerings. While this creates more revenue for companies delivering managed security services, it also means that these MSSPs have to develop internal capabilities and train their employees on critical cybersecurity skills needed to effectively deliver their services. Continue reading
In recent times, there has been a greater demand for security services, especially as the cybersecurity landscape continues to evolve and grow more dangerous. Adding managed security services to your MSP offerings is a great way to generate more revenue and provide additional value to your clients. Continue reading
Despite predictions that systems administrators job is becoming obsolete, studies show that the employment growth for this IT vertical will increase by 8% from 2014 to 2024. However, there’s a catch. The rapidly evolving nature of the IT ecosystem and changing business requirements means that the roles and responsibilities of sysadmins will also change. Continue reading
