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MSP’s Client Onboarding Guide

MSP’s Client Onboarding Guide

When it comes to working with customers, a mistake early in the relationship is worth ten screw-ups later. When a customer already knows and trusts you, he or she is more likely to look past hiccups on your part. But when you’re working with a new client, you can be sure that your missteps will be noticed, and you’ll have to work hard to regain your customer’s confidence in their wake. You also put yourself at risk of losing your new clients and suffering a high customer churn rate as a result. Continue reading

MSP’s Guide on How to Get the First Clients

MSP’s Guide on How to Get the First Clients

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from those of others can be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do I get managed services clients? Continue reading

Geo-Redundancy Clash: Amazon S3, Microsoft Azure Blob and Google Cloud Storage

Geo-Redundancy Clash: Amazon S3, Microsoft Azure Blob and Google Cloud Storage

Want to take advantage of geo-redundant storage but are unsure where to start? This article is for you. Below, we compare AWS replication across regions, Azure storage geo-redundancy and the data replication features available on Google Cloud Storage. Continue reading

MSP’s Bundling Guide: How to Build Your Offer

MSP’s Bundling Guide: How to Build Your Offer

How you package and price your offerings plays a key role in determining the success of your managed services business over the long haul. Finding a perfect balance between your package and your pricing can be quite challenging and confusing, especially when you start reviewing all the possible approaches you could take and services you could include in the offer. Continue reading

Disaster Recovery as a Service (DRaaS) Overview for MSPs

Disaster Recovery as a Service (DRaaS) Overview for MSPs

eqweWhen it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup as a Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster Recovery as a Service, or DRaaS. This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering.

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Disaster Recovery Testing for Managed Service Providers

Disaster Recovery Testing for Managed Service Providers

Disaster recovery testing is the process to ensure that an organization can restore data and applications and continue operations after an interruption of its services, critical IT failure or complete disruption. It is necessary for an MSP to document this process and review it from time to time with their clients. It will ensure that you know how to save your client in the event of any fail. Continue reading