MSP360 For IT PROs

When it comes to working with customers, a mistake early in the relationship is worth ten screw-ups later. When a customer already knows and trusts you, he or she is more likely to look past hiccups on your part. But when you’re working with a new client, you can be sure that your missteps will be noticed, and you’ll have to work hard to regain your customer’s confidence in their wake. You also put yourself at risk of losing your new clients and suffering a high customer churn rate as a result. Continue reading

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from those of others can be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do I get managed services clients? Continue reading

How you package and price your offerings plays a key role in determining the success of your managed services business over the long haul. Finding a perfect balance between your package and your pricing can be quite challenging and confusing, especially when you start reviewing all the possible approaches you could take and services you could include in the offer. Continue reading

Disaster recovery testing is the process to ensure that an organization can restore data and applications and continue operations after an interruption of its services, critical IT failure or complete disruption. It is necessary for an MSP to document this process and review it from time to time with their clients. It will ensure that you know how to save your client in the event of any fail. Continue reading

Being prepared for a disaster starts with a plan. MSPs can offer their clients a service of creating a disaster recovery plan (DRP), a documented set of procedures to execute in order to recover a business IT infrastructure in the event of a disaster. Continue reading