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Guide to MSP Internal Documentation: Principles and Practices

Guide to MSP Internal Documentation: Principles and Practices

Clear internal documentation helps managed service providers to offer a consistent level of support to their clients. It is a baseline for team education and new-employee onboarding. It also helps to ensure the same high standards across your company.  Continue reading

Backing Up 400 TB: MSP360 Managed Backup Customer Success Story

Backing Up 400 TB: MSP360 Managed Backup Customer Success Story

Together with MSP360 Managed Backup and Wasabi Hot Storage, Abbeycomp IT Solutions, a London-Based MSP, has successfully implemented a simple, secure and cost-efficient backup solution for its clients that supports over 400 terabytes of data. Are you facing a similar challenge? Read on to learn how Abbeycomp solved it in our success story.

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On Training Employees: Is it Worth the Risk?

On Training Employees: Is it Worth the Risk?

Just like other business owners in other industries, MSP owners are oftentimes conflicted about training employees. While providing employees with training programs seems like the right thing to do from a business standpoint, some employers avoid improving employee development — but why? Continue reading

Richard Tubb: Why You Should Standardise Your MSP Offer

Richard Tubb: Why You Should Standardise Your MSP Offer

Before I ran my own Managed Service Provider (MSP) business, I worked in corporate IT.

I worked for some large organisations like Ernst & Young, GE Capital and the NHS.

One lesson I learned in these corporate environments was the value of standardisation and scalability. Continue reading

General Backup Retention and Scheduling Considerations

General Backup Retention and Scheduling Considerations

Backup is one of the most important business processes in IT and should be approached with care. The choice between different retention policy and scheduling scenarios should be made according to your business needs.

In this article we’ve prepared essential retention considerations and assets, which will help you to setup your backups right. Continue reading