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Amazon EC2 vs Amazon S3: Difference and Use-Cases

Amazon EC2 vs Amazon S3: Difference and Use-Cases

If you want to make the most of the AWS cloud, then, Amazon EC2 and Amazon S3 are both important services to understand. This article explains what each service does, how you can use them together and which additional AWS services (such as EFS and EBS) you might wish to use in conjunction with EC2 and S3.
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MSP Voice Episode 27 – “Learn More With MSP” with John Watkins

MSP Voice Episode 27 – “Learn More With MSP” with John Watkins

John Watkins, who is an engineer by heart, started right out of high school in IT and later teamed up with a local break-fix shop that had multiple locations in the Tampa Bay area. After about 3 years they transition to full MSP and have been growing steadily ever since. As John says, “You’ll never learn more than working for an MSP”. Continue reading

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MSP Voice Episode 26 – “Hospitality as a Vertical” with Krunal Patel

MSP Voice Episode 26 – “Hospitality as a Vertical” with Krunal Patel

Krunal is in the UK and he and his company support the hospitality industry (hotels, coffee shops, etc). They’ve been in business since 2009 after Krunal saw some opportunities to consolidate IT services for hotels and retail outlets and provide a one stop shop. Since many hotels are owned by a franchisee Krunal and his team have carved out a great niche for their company.
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MSP: Do You Need RMM, PSA or Both?

MSP: Do You Need RMM, PSA or Both?

Does an MSP Need RMM, PSA Software, or Both?PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools are both created to boost a service provider’s business, but they are aimed at different spheres.

Using PSA can help build business processes, while RMM is all about the ‘fine tuning’ of an internal technical support. In this article, we are going to help you choose the right tool first. Continue reading

How to Onboard New Clients Properly: MSP’s Onboarding Checklist

How to Onboard New Clients Properly: MSP’s Onboarding Checklist

When a managed service provider onboards new clients, the first 30 days are crucial. This is the period when you should show your customers the level of your services and demonstrate why they should stay with you. Every new client is precious, and if you don’t prove what you can offer, you will simply be throwing away the money that you spent on attracting those clients.

Here’s our MSP customer onboarding checklist, which outlines what should be done during the first month with every new client. Continue reading

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MSP Voice Episode 16 - Brad Proctor

MSP Voice Episode 16 - Brad Proctor

The interview this week is with Brad Proctor from University PC Care in Greenville, NC. Brad talks about his career and also what they had to do to prepare for Hurricane Florence as it headed towards North Carolina. Brad is a big fan of Apple and was instrumental in having University PC Care become an Apple Authorized Service Provider. Brad has some great advice for all MSPs out there! Continue reading

Guide to Office 365 Mailbox Backup

Guide to Office 365 Mailbox Backup

Office 365 provides a corporate-grade business environment for small companies and increased infrastructure flexibility for businesses with on-premises servers. We are going to cover Office 365 infrastructure basics, discuss whether built-in data protection tools cover all your backup needs, and how to back up Office 365 in more convenient ways. Continue reading

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MSP Voice Episode 15 with Steve Taylor from MSP Webinars

MSP Voice Episode 15 with Steve Taylor from MSP Webinars

This week’s guest is Steve Taylor from MSPWebinars.While Steve still runs an MSP business, he’s been focusing a lot of his time running MSPWebinars, a great resource for MSPs. Steve doesn’t take “vendor” money for sponsorships, he has a subscription model for MSPs. Continue reading