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The Startup MSP’s Guide to Pricing

The Startup MSP’s Guide to Pricing

The success of pitching your service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the pricing right. Continue reading

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading

MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics: the Main Managed IT Service Business Insights

Recently we have performed a survey across CloudBerry Lab customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“ with Corey Kirkendoll

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“ with Corey Kirkendoll

Corey runs 5K Technical Services out of Plano, TX. 5K specializes in engineering/architecture firms but also does work with local non-profits. Having spent time working for some big tech companies, Corey decided it was time to branch out on his own and start up 5K. While Corey started his career on the technical side, he eventually chose to focus more on the management (non-technical) as his career progressed. Continue reading

MSP Voice Episode 50 – “Carve Out Your Space” with Hank Holbrook

MSP Voice Episode 50 – “Carve Out Your Space” with Hank Holbrook

Most MSPs on the show offer a range of IT services to small businesses in a particular geographic area, Bluesky Technology is a bit different, they offer one service nationwide. Hank tells me about how focusing on just the one service has helped Bluesky be successful. Continue reading

MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow

MSP Voice Episode 49 – “Service is your Edge“ with Bob Wardlow

Starting out in 1982 selling dedicated $12,000 word processors to law offices, Bob quickly saw the change in the landscape as personal computers became prevalent. Leaving sales and starting Corland in 1993, Bob did maintenance and break/fix for many years before transitioning to managed contracts. Bob has also carved out a specialty in programming Microsoft Access databases. Continue reading

MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. Continue reading

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MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beato

MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beato

Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals. Continue reading

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MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

This week we have Jorge Prieto out of Texas. Jorge has been in services for 14 years and joined forces with his friend about 3 years ago and business has been great. Like most, Jorge started out with break-fix but now almost all of his clients are on a monthly contract. Continue reading