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MSP Voice Episode 23 with Michael Drobnis

MSP Voice Episode 23 with Michael Drobnis

This week’s guest is Michael Drobnis from OptfinITy. Michael has been in business for 17 years. He started with basic break/fix doing a lot of the technical work but then moved to managed services where Michael took a more active role in managing the business. OptfinITy now has 14 employees and they focus a lot on associations. They also encourage their employees to be a member of a chamber of commerce. Continue reading

MSP Help Desk Software Overview

MSP Help Desk Software Overview

MSP help desk software overview

The ultimate goal of a managed service provider (MSP) is to successfully manage clients’ IT infrastructure from a remote location (in an ideal world). However, in order to achieve this goal, an MSP must streamline its process of managing requests — and this is where crucial role of IT help desk ticketing system comes in. In this article, we have reviewed the most popular MSP help desk software to help you make the right decision for your organization. Continue reading

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MSP Voice Episode 22 with Robert Merva

MSP Voice Episode 22 with Robert Merva

Starting at a young age, Robert started getting technical certifications. Before he graduated high school he was already doing a lot of IT work for the school district. This turned into a job with the school district after graduation but it wasn’t long before Robert decided he could make a business (and a living) out of helping people with their IT needs. Continue reading

Land Your First Client: 6 Tips for MSPs

Land Your First Client: 6 Tips for MSPs

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from others could be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do we get managed services clients? Continue reading

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MSP Voice Episode 21 – “FREE STUFF” with Joe Pannone

MSP Voice Episode 21 – “FREE STUFF” with Joe Pannone

Joe started Forza soon after college and over the past 20+ years, he’s grown it into a successful MSP business. As Joe and his partners developed their business they also found work on the application development side of things. As they were growing, they used this expertise to develop dashboards for both Connectwise Manage and Kaseya. They now offer these dashboards for free to any MSP. Continue reading

MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics by CloudBerryRecently we have performed a survey across CloudBerry Lab customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading

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MSP Voice Episode 20 – “How do you CRM?” with Florian Militaru

MSP Voice Episode 20 – “How do you CRM?” with Florian Militaru

This week I talk to Florian Militaru who owns PRO in the Chicago area. Florian came to the US from Romania and started his business in 2003. PRO focuses on residential, break-fix and even some managed services. To run his business, Florian started working with an open source CRM solution, https://suitecrm.com/ and has developed modules that connect to multiple systems and is now his PSA. While not for everyone, developing your own solutions based on open source can save you a lot of money! Continue reading

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MSP Voice Episode 19 – Bart Barcewicz

MSP Voice Episode 19 – Bart Barcewicz

MSP Voice Episode 19 with Bart Barcewicz

October is national cybersecurity month so this week’s guest is Bart Barcewicz from B Suite Cyber Security. Bart and Doug Hazelman discuss security practices in general as well as some things you need to do to make sure you and your customers are secure. Bart also shares some great advice for starting out: “if you want something you’ve never had, you’re going to have to do something you’ve never done Continue reading

How to Сreate Multiple Backup Schedules in Windows Server

How to Сreate Multiple Backup Schedules in Windows Server

Multiple backup schedules are used in most backup infrastructures to make backup processes flexible and efficient. You can, for example, configure separate backup schedules for the whole server backup and just one SQL database. However, built-in Windows Server Backup does not allow this to be accomplished via its GUI. Continue reading

CloudBerry Backup Supports 8 New Regions in Azure Archive Storage

CloudBerry Backup Supports 8 New Regions in Azure Archive Storage

Azure Archive Storage is an archive tier of Microsoft Azure Blob Storage in addition to hot and cool tiers. It is designed to help organizations reduce their storage costs by storing rarely accessed data in a lowest-priced tier. Microsoft offers an industry leading price point for archiving data (0.2 cents per GB/month). Continue reading