This week’s guest is Tony Tsao with Purplo out of Vancouver, BC. Tony starts off by explaining his company name (hint: red and blue make purple) and then we jump into the interview. Continue reading
As a one-man shop, you’re managing tickets, sending invoices, providing support, managing servers and monitoring networks — all of which can easily burn you out if you don’t take the time to care for yourself mentally, physically and emotionally. Continue reading
Gilles is the president of Paris based TeamReso. In business for 10 years, TeamReso has also launched a few other companies including CloudReso (MSP, CloudBackup) and SysReso (customer development). Continue reading
Small and medium businesses routinely don’t spend money on IT issues until there is a pain point that can no longer be avoided. They are focused on finding new customers, delivering services and keeping the lights on. For some, the world of software, servers, and networking is far from their comfort zone, or their interests. Continue reading
This week I am joined by Nate Sheen out of the greater Cleveland, OH area. Nate has owned his own MSP, DataCom Technologies, for over 4 years now and having great success by focusing both on residential and commercial customers. Continue reading
It goes without saying that a problem shared is a problem halved. Additionally, it’s been proven that two heads working together are better than one.
These, fundamentally, are the reasons why we persistently seek to learn from our peers and the MSP community at large. As a result, you get to expand your technical knowledge, as well as improve your overall service delivery and business development. Continue reading
This week I’m happy to be joined by Brian Helwig, the CEO of MSP360 (formerly CloudBerry Lab). In case you haven’t heard, CloudBerry Lab is now MSP360. Brian and I previously worked together at Veeam where we had an office next to each other. When I heard Brian was joining CloudBerry I was excited to work with him again. Continue reading
Bob Coppedge is back and he has a new book. You may remember Bob from episode 33, Monthly Recurring Relationships where we talked about his MSP, Simplex-IT, and he also mentioned that he was writing a book about Co-Managed IT. Continue reading
Setting prices for managed backup services is a difficult task. There are many factors to weigh and variables to consider, such as whether you should discount for archival storage tiers and whether to include disaster recovery services as part of managed backup pricing. Continue reading
The success of pitching your service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the pricing right. Continue reading
MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading
RTO and RPO (recovery time objective and recovery point objective) are two key metrics that organizations must consider in order to develop an appropriate disaster recovery plan that can maintain business continuity after an unexpected event. Continue reading
