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MSP Voice Episode 32 – “An Apple a Day” with Jeff Sagraves

MSP Voice Episode 32 – “An Apple a Day” with Jeff Sagraves

Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses. Continue reading

Building the Backup Infrastructure in Small Organizations: Hybrid Systems

Part 3: SMB Backup Infrastructure: Hybrid Systems

Part 3: SMB Backup Infrastructure: Hybrid Systems

This is the third in a series of articles on setting up backups. The first was on backing up local infrastructure. The second was on setting up backups when a company’s applications and data are all in the cloud. This article addresses the third scenario: when a company has some data in the cloud and some local. This might be a scenario where the basic productivity apps like the office suite are hosted locally, and specialized apps like payroll or enterprise resource planning (ERP) apps are in the cloud. Continue reading

Part 2: SMB Backup Infrastructure with Cloud Apps

Part 2: SMB Backup Infrastructure with Cloud Apps

Part 2: SMB Backup Infrastructure with Cloud Apps

This article is the second in a series, (The first is here). It covers organizations that have no in-house IT infrastructure; they have PCs, or ChromeBoxes, or other terminals, but they’re only used to access apps via the browser. It might be MS Office 365, Google Apps, another cloud office suite, or other Cloud apps as well, such as sales force automation, customer relationship management, accounting software or enterprise resource planning. Continue reading

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MSP Voice Episode 30 – “I Saw The Sign” with Omer Choudhary

MSP Voice Episode 30 – “I Saw The Sign” with Omer Choudhary

IQ Interactive provides solutions for digital signage and point-of-sale. Rather than managing a customer’s IT infrastructure, they manage digital signs (equipment) and they also have a content management system that they’ve developed. Omer started off in IT pretty young and worked for a few companies before starting IQ Interactive. They also partner with other “traditional” MSPs who provide the IT stack while IQ Interactive handles the digital signage. Continue reading

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MSP Voice Episode 29 – “Prescription For Success” With Bart Rogacewicz

MSP Voice Episode 29 – “Prescription For Success” With Bart Rogacewicz

BestRX is an MSP/Software company who supports independent pharmacies across the US. Typically when we think of a pharmacy we think of the big ones like CVS and Walmart but there’s actually a number of independent pharmacies all over the US. Continue reading

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MSP Voice Episode 28 – “MSP Pioneer” with Tim Shea

MSP Voice Episode 28 – “MSP Pioneer” with Tim Shea

Tim has been an MSP Pioneer since the 90’s. After leaving a value added reseller in 1991 Tim started his own company because he saw the future in network services. In 1996 Tim and his partner realized that they need to provide their services for a fixed fee...hence pioneering the managed services model. Continue reading

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MSP Voice Episode 27 – “Learn More With MSP” with John Watkins

MSP Voice Episode 27 – “Learn More With MSP” with John Watkins

John Watkins, who is an engineer by heart, started right out of high school in IT and later teamed up with a local break-fix shop that had multiple locations in the Tampa Bay area. After about 3 years they transition to full MSP and have been growing steadily ever since. As John says , “You’ll never learn more than working for an MSP”. Continue reading

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MSP Voice Episode 26 – “Hospitality as a Vertical” with Krunal Patel

MSP Voice Episode 26 – “Hospitality as a Vertical” with Krunal Patel

Krunal is in the UK and he and his company support the hospitality industry (hotels, coffee shops, etc). They’ve been in business since 2009 after Krunal saw some opportunities to consolidate IT services for hotels and retail outlets and provide a one stop shop. Since many hotels are owned by a franchisee Krunal and his team have carved out a great niche for their company.
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Want to Start Your Own MSSP? Here’s a Checklist

Want to Start Your Own MSSP? Here’s a Checklist

Cybersecurity threats are constantly evolving. It’s absolutely necessary for businesses with internal or external networks to run intrusion detection and prevention systems, antivirus solutions with advanced malware detection heuristics, vulnerability monitoring, ensure regulatory compliance and maintain security information and event management systems. Continue reading