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CloudBerry products offline activation

How to Activate CloudBerry Explorer, CloudBerry Backup and CloudBerry Drive Offline

In case that you don’t have the opportunity to activate your copy of CloudBerry Explorer, CloudBerry Backup or CloudBerry Drive online, you can use the offline activation.

Offline activation is done via the command line interface of the product. For CloudBerry Backup and CloudBerry Explorer, there is also offline activation via graphical user interface available.

Below are short offline activation instructions for each of the CloudBerry products.

Table of Contents

    How to Activate CloudBerry Explorer PRO Offline

    Via Command Line Interface

    1Click on the Windows "Start" button.

    2Type cmd.exe in the search line to run the Windows console, press "Enter".

    3Type: cd "C:\Program Files\CloudBerryLab\CloudBerry S3 Explorer PRO" to change your current folder to CloudBerry Explorer PRO product installation folder.

    4Type "CloudBerry Explorer.exe" /activatelicense -k "your_license_key" -e "email" –or
    to generate offline license request. Replace "your_license_key" and "email" with your actual email and license key you received when buying the product. Press "Enter" and don’t close the console.

    5Now you shall see a service key as an output.

    6Send the service key to support@cloudberrylab.com.

    7Wait for the reply. You shall receive product activation key in the message. Copy this key and get back to the Windows console.

    8Type "CloudBerry Explorer.exe" /activatelicense -k "your_license_key" -e "email" -oa "activationkey_received" to finish the activation. Replace "your_license_key", "email" and "activationkey_received" with your actual email, license key and product activation key from the email message. Press "Enter" and close the console.

    If you’ve done everything correctly your CloudBerry Explorer PRO shall be active now. You can start using all of its functions and features.

    Via Graphical User Interface

    1Launch the product. Click Offline activation.

    2Enter your Email address, your license key, and click “Generate Service Key” button.

    Note: If you want to take advantage of the 15-day free trial period, you can select Activate Trial and then enter the code that we'd sent you right before you started downloading the installer from our website. If you've lost the code, click I don't have the code under the text field.

    3Copy the generated Service Key by clicking “Copy to Clipboard” button and email this key to support@cloudberrylab.com with the “Offline Activation” subject.

    4You will get an email notification with the ticket number assigned to your request. The activation key will be shortly provided to you by our support department via e-mail.

    5After you receive the activation key from CloudBerry support according to your ticket, copy the key from the email, go to the second tab of “Product Activation” screen, and paste the key to the field in the bottom of the “Activate” tab.

    6Press the “Activate” button. If activation code has been entered correctly, a notification appears.

    7Press “OK” to finish up the activation. After that, your CloudBerry Explorer application launches.

    How to Activate CloudBerry Backup Offline

    Via Command Line Interface

    1Click on the Windows "Start" button.

    2Type cmd.exe in the search line to run the Windows console, press "Enter".

    3Type one of the following commands to change your current folder to product installation folder for your version of CloudBerry Backup.
    For Desktop Edition: cd "C:\Program Files\CloudBerryLab\CloudBerry Online Backup\"
    or
    cd "C:\Program Files (x86)\CloudBerryLab\CloudBerry Online Backup\"For Server Edition:
    cd "C:\Program Files\CloudBerryLab\CloudBerry Backup Server Edition\"
    or
    cd "C:\Program Files (x86)\CloudBerryLab\CloudBerry Backup Server Edition\"

    For Enterprise Edition:
    cd "C:\Program Files\CloudBerryLab\CloudBerry Backup Enterprise Edition\"
    or
    cd "C:\Program Files (x86)\CloudBerryLab\CloudBerry Backup Enterprise Edition\"

    For SQL Edition:
    cd "C:\Program Files\CloudBerryLab\ CloudBerry Backup for MS SQL Server\"
    or
    cd "C:\Program Files (x86)\CloudBerryLab\CloudBerry Backup for MS SQL Server\"

    For Exchange Edition:
    cd "C:\Program Files\CloudBerryLab\CloudBerry Backup for MS Exchange Server\"
    or
    cd "C:\Program Files (x86)\CloudBerryLab\CloudBerry Backup for MS Exchange Server\"

    For Bare Metal Edition:
    cd "C:\Program Files\CloudBerryLab\CloudBerry Backup Bare Metal Edition"
    or
    cd "C:\Program Files (x86)\CloudBerryLab\CloudBerry Backup Bare Metal Edition"

    4Type cbb.exe and press "Enter".
    Note: you can run cbb ? to get some basic help for CloudBerry Backup Command Line interface

    5Type cbb activatelicense –e "email" –k "your_license_key" -or to generate offline request. Replace "your_license_key" and "email" with your actual email and license key you received when buying the product. Press "Enter" and don’t close the console.

    6Now you shall see a service key as an output.

    7Send the service key to support@cloudberrylab.com.

    8Wait for the reply. You shall receive product activation key in the message. Copy this key and get back to the Windows console.

    9Type cbb activatelicense -e "email" -k "your_license_key " -oa "activationkey_received" to finish the activation. Replace "your_license_key", "email" and "activationkey_received" with your actual email, license key and product activation key from the email message. Press "Enter" and close the console.

    If you’ve done everything correctly your CloudBerry Backup shall be active now.

    Via Graphical User Interface

    1Launch the product. Click Offline activation.

    2Enter your Email address, your license key, and click “Generate Service Key” button.

    Note: If you want to take advantage of the 15-day free trial period, you can select Activate Trial and then enter the code that we'd sent you right before you started downloading the installer from our website. If you've lost the code, click I don't have the code under the text field.

    3Copy the generated Service Key by clicking “Copy to Clipboard” button and email this key to support@cloudberrylab.com with the “Offline Activation” subject.

    4You will get an email notification with the ticket number assigned to your request. The activation key will be shortly provided to you by our support department via e-mail.

    5After you receive the activation key from CloudBerry support according to your ticket, copy the key from the email, go to the second tab of “Product Activation” screen, and paste the key to the field in the bottom of the “Activate” tab.

    6Press the “Activate” button. If activation code has been entered correctly, a notification appears.

    7Press “OK” to finish up the activation. After that, your CloudBerry Backup launches.

    How to Activate CloudBerry Drive Offline

    1Click on the Windows "Start" button.

    2Type cmd.exe in the search line to run the Windows console, press "Enter".

    3Type the following command to change your current folder to product installation folder for CloudBerry Drive:
    cd "C:\Program Files\CloudBerryLab\CloudBerry Drive"

    4Type cbd.exe /activatelicense -e "email" -k "your_license_key" –or to generate offline request. Replace "your_license_key" and "email" with your actual email and license key you received when buying the product. Press "Enter" and don’t close the console.

    5Now you shall see a service key as an output.

    6Send the service key to support@cloudberrylab.com.

    7Wait for the reply. You shall receive product activation key in the message. Copy this key and get back to the Windows console.

    8Type cbd.exe /activatelicense -e "email" -k "your_license_key" -oa "activationkey_received" to finish the activation. Replace "your_license_key", "email" and "activationkey_received" with your actual email, license key and product activation key from the email message. Press "Enter" and close the console.

    If you’ve done everything correctly your CloudBerry Drive shall be active now.

    Conclusion

    If you still have any activation issues, please visit our official Help Center.

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