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CloudBerry Backup: Microsoft Exchange 2010 Troubleshooting

Supported Versions of MS Exchange

CloudBerry Backup software provides Exchange-aware backup of mailbox databases. Supported versions of Microsoft Exchange at the moment are 2007, 2010, 2013, 2016.

Please note that this article refers to older versions of CloudBerry Backup and is released in June 2013. It's different from the latest version of the product. You might want to check out our newer guide on Exchange backup and recovery.

Troubleshooting "My Exchange Version is Not Supported" for Exchange 2010

Exchange 2010 is fully supported by CloudBerry Backup but there is a small possibility to face an error that says "Exchange version is not supported". To resolve such trouble, please take a few easy actions listed below:

1Make sure CloudBerry Backup is not running.

2If you use Enterprise Exchange Edition of CloudBerry Backup go to C:\Users\username\AppData\Local\CloudBerry Backup Enterprise Edition
or
C:\ProgramData\CloudBerry Backup Enterprise Edition

3If you use Exchange Edition of CloudBerry Backup go to
C:\Users\username\AppData\Local\CloudBerry Backup for MS Exchange Server
or
C:\ProgramData\CloudBerry Backup for MS Exchange Server.

4Open enginesettings.list in Notepad.
Add the following tag above the tag </EngineSettings>:
<ForceExchangeVersion>2010</ForceExchangeVersion>

5Save the changes.

6Launch CloudBerry Backup.

Now if you’ve done everything correctly you shall be able to backup MS Exchange 2010 databases. You won’t face the "Exchange version is not supported" error again.