Tag: MSP

MSP: Do You Need RMM, PSA or Both?

MSP: Do You Need RMM, PSA or Both?

Does an MSP Need RMM, PSA Software, or Both?PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools are both created to boost a service provider’s business, but they are aimed at different spheres.

Using PSA can help build business processes, while RMM is all about the ‘fine tuning’ of an internal technical support. In this article, we are going to help you choose the right tool first. Continue reading

Land Your First Client: 6 Tips for MSPs

Land Your First Client: 6 Tips for MSPs

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from others could be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do we get managed services clients? Continue reading

MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics by CloudBerryRecently we have performed a survey across CloudBerry Lab customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading

How to On-board New Clients Properly: MSP Onboarding Best Practices

How to On-board New Clients Properly: MSP Onboarding Best Practices

When a managed service provider onboards new clients, the first 30 days are crucial. This is the period when you should show your customers the level of your services and demonstrate why they should stay with you. Every new client is precious, and if you don’t prove what you can offer, you will simply be throwing away the money that you spent on attracting those clients.

Here’s our MSP customer onboarding checklist, which outlines what should be done during the first month with every new client. Continue reading

MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT

MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT

MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT

In this episode, we interview Jack Mortell who is EVP of Sales and Partners at Stratx IT solutions in New York. Statx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce.

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MSP Voice Episode 12: Ryan Day from ITR America

MSP Voice Episode 12: Ryan Day from ITR America

MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

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Bulk Email Marketing Software Guide

Bulk Email Marketing Software Guide

Email marketing campaigns are perhaps one of the earliest advertising strategies that emerged with the advent of the internet era. However, marketers soon began to realize that as more and more users came onboard the ‘e-mail train’, the sheer quantity of prospective and existing customers that were now online made email marketing campaigns increasingly difficult to manage. Continue reading

Full Disk Encryption: Approaches and Solutions for MSPs

Full Disk Encryption: Approaches and Solutions for MSPs

Data leaks and ransomware infections are common threats nowadays, which you can avoid by using data encryption technologies. If no one can read your data, you do not need to be too afraid of its theft.

That is why it is becoming more popular to encrypt system drives. In this article, we are going to overview the BitLocker tool and a few of its alternatives. Continue reading