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MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. Continue reading

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MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beato

MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beato

Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals. Continue reading

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MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

This week we have Jorge Prieto out of Texas. Jorge has been in services for 14 years and joined forces with his friend about 3 years ago and business has been great. Like most, Jorge started out with break-fix but now almost all of his clients are on a monthly contract. Continue reading

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MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman

MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman

Heading out to California to work in the oil and gas industry, Joshua found himself jobless after an explosion in the refinery he was supposed to be working at. While doing odd jobs and temp work, he stumbled onto an opportunity setting up a PC for the temp agency. Working inside appealed to Joshua so he spent the rest of the summer doing PC setups. Continue reading

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MSP Voice Episode 43 “Plan your Business” with George Monroy

MSP Voice Episode 43 “Plan your Business” with George Monroy

George Monroy is based out of San Antonio, TX. His route to becoming an MSP started out as being a temp at a company. When that company let go all of their temps, he was actually “hired” back as a consultant. Starting out as part-time, the opportunity eventually grew to his only client until the company was purchased. He then moved to San Antonio and started up his own IT services business. Continue reading

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MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker

MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker

I met Michael at the Robin Robins Sales and Marketing Bootcamp last month in Nashville and he agreed to be my guest on this week’s podcast. Michael is the National Director of Business Development for Atiba which basically means he has a number of responsibilities, including sales and social media. Continue reading

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MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell

MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell

Scott was working in a school and faced a challenge when the school received 400 laptops…how could he get them all set up? He came up with the idea to pool resources from other schools and the idea behind SBTC was born. Unlike many MSPs, Scott runs SBTC as a non-profit.  Continue reading

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MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor

MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor

Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. Continue reading

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MSP Voice Episode 39 – “Security First” with Anton Kioroglo

MSP Voice Episode 39 – “Security First” with Anton Kioroglo

Last week at the Sales and Marketing Bootcamp put on by Robin Robins I met J. David Sims in person. You may remember him from the HIPAA for MSPs webinar he did for us back in January. David introduced me to his MSP business partner, Anton Kioroglo, who agreed to be on this week’s episode. Continue reading

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MSP Voice Episode 38 – “Up North” with Ross Whitmore

MSP Voice Episode 38 – “Up North” with Ross Whitmore

Ross Whitmore is running his MSP up in a resort town in Michigan. While the area is small, he’s still managed to carve out a nice niche for himself in providing MSP services for local businesses including hospitality and retail. Ross has love technology his entire life and decided a few years ago to give it a try on his own. Continue reading

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MSP Voice Episode 37 – “Succeeding In Anonymity” with John Gambill

MSP Voice Episode 37 – “Succeeding In Anonymity” with John Gambill

John is located in Southwest Ohio and started GO Concepts in 1997 and has gone through a few transitions in that time. Starting with a public/private partnership with Time Warner they helped build out and provide internet services for businesses and homes. Continue reading

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MSP Voice Episode 36 – “Texas 2 Step” With Reese Ormand

MSP Voice Episode 36 – “Texas 2 Step” With Reese Ormand

Based just outside of the Dallas/Ft. Worth area, Techvera was actually started by Reese’s dad as a break/fix consumer repair shop. Getting involved in the business in his teens, Reese went off to college and came back to take over the business and transition to MSP instead of break/fix. They now offer a standard stack to their customers. Reese offers some great tips and insights into their transition from break/fix to MSP. Continue reading