Help Center

Need help? Here is how to get support:

Support Ticket

If you haven’t found an answer to your question in our documentation and you’re a paying customer of CloudBerry Lab, you can open a support ticket
Open a ticket*

*For paying customers only
(including the trial customers for paid products)

Reddit

If you need to report a bug, ask for a change, suggest a feature, go to our Reddit community. Reddit is the right place for a question like:

  • Why feature X is implemented like…?
  • Do you plan to add feature Y?
  • Do you plan to support storage service XYZ?
Start discussion on Reddit

Server Fault

If you have a technical question about best practices or best approach, DR planning using CloudBerry Backup, etc., post it on Server Fault. Server Fault is the right place for a question like:

  • What are the best practices for backing up … ?
  • How do I configure ... in CloudBerry Backup?
Start discussion on Server Fault

Important! Please choose only one channel to post your question and wait a reasonable amount of time to get an answer. Our team is continuously following Reddit and Server Fault communities and does its best to answer your questions.

Resources and documentation

Before asking your question please check:

Support articles

Get StartedBackup/RestoreFAQ

Activation:

Sign up:

Other:

General:

Backup:

Restore:

Troubleshooting:

Configurations: