Need help? Here is how to get support:
If you haven’t found an answer to your question in our documentation and you’re a paying customer of CloudBerry Lab, you can open a support ticket
Open a ticket*
*For paying customers only
(including the trial customers for paid products)
Start discussion on Reddit
If you need to report a bug, ask for a change, suggest a feature,
go to our Reddit community.
Reddit is the right place for a question like:
- Why feature X is implemented like…?
- Do you plan to add feature Y?
- Do you plan to support storage service XYZ?
Start discussion on Server Fault
If you have a technical question about best practices or best approach, DR planning using CloudBerry Backup, etc., post it on Server Fault. Server Fault is the right place for a question like:
- What are the best practices for backing up … ?
- How do I configure ... in CloudBerry Backup?
Important! Please choose only one channel to post your question and wait a reasonable amount of time to get an answer. Our team is continuously following Reddit and Server Fault communities and does its best to answer your questions.
Resources and documentation
Before asking your question please check: