Help Center

Need help? Here is how to get support:

Support Ticket

If you haven’t found an answer to your question in our documentation and you’re a paying customer of CloudBerry Lab, you can open a support ticket
Open a ticket*

*For paying customers only
(including the trial customers for paid products)

CloudBerry Forum

If you have any questions regarding CloudBerry products or want to share your opinion, feel free to start discussions and leave comments on CloudBerry Forum. Our support, solution architecture and sales teams are constantly monitoring it to provide guidance and assistance.
Start discussion on Forum

Reddit

If your question seeks to gain opinions about backup strategy, or "what's your favorite way to", Reddit is a better choice.
Start discussion on Reddit

Important! Please choose only one channel to post your question and wait a reasonable amount of time to get an answer. Our team is continuously following CloudBerry Forum and Reddit community and does its best to answer your questions.

Resources and documentation

Before asking your question please check:

Support articles

Get StartedBackup/RestoreFAQ

Activation:

Sign up:

Other:

General:

Backup:

Restore:

Troubleshooting:

Configurations: