MSP360 Continues Momentum; Announces New Headquarters, Unified Billing and MSP University

PITTSBURGH – February 20, 2020 – MSP360™, the leading provider of multi-cloud data backup and recovery (BDR) solutions, has released its year-end 2019 results; revealed the location of its new corporate headquarters; and announced the development of both unified billing and MSP University.

“Our continued focus on the needs of MSPs is paying off,” said Brian Helwig, CEO of MSP360. “When you take a look at last year's numbers, the story is clear: We’ve been protecting our clients’ data, acquiring new customers and helping our MSPs with generating new business.”

Overall product activations for MSP360 Managed Backup Service (MBS) — the company’s data backup solution that also provides centralized job management, monitoring, reporting and licensing control for MSPs and IT departments — increased to 210,226 by year-end 2019. Compared to the prior year (2018), revenue for the backup-as-a-service (BaaS) platform increased by 38 percent. MSP360 backed up more than 400 petabytes of data across 450,000 endpoints in 2019. Today, there are more than 8,500 MSPs using MSP360’s BaaS platform on a daily basis.

MSP360’s userbase for MSP360 Remote Assistant — currently a free product that allows MSPs to quickly and securely connect and provide remote support — grew by 185 percent year over year.

New corporate headquarters in Pittsburgh

To better serve its North American customer base, MSP360 has moved its corporate headquarters to Pittsburgh. The company’s customer service division is already operating out of the new location. MSP360’s sales organization is currently moving to the company's Pittsburgh headquarters.

Unified billing platform in development

Slated to launch by the end of Q2 2020, MSP360’s unified billing platform will simplify the MSPs billing process for storage and software. Instead of receiving separate bills for the cloud storage the MSP purchases from a third-party vendor and MSP360’s offerings, an MSP will have the option to receive a single, comprehensive bill highlighting both expenses if they enable unified billing. For storage providers enrolled within MSP360’s unified billing platform, MSPs will receive the same prices third-party cloud storage providers are charging their customers directly.

“We will not offer the same storage at a higher price or through a markup,” Helwig said. “In order for cloud storage providers to participate in our program, they have to be able to offer the storage at the exact same price though MSP360, as they do direct.”

Helping MSPs grow and scale through MSP University

MSP360’s number one priority is to help MSPs grow and scale. Currently in development, MSP University will provide MSPs with the skills needed to take their businesses to the next level. Expected to launch by Q2 2020, the platform will provide MSPs with educational content on common functional areas in business, including marketing, sales, HR, finance and customer service.

“We’re just getting started,” Helwig said. “We’re constantly working with our partners to develop new ways to help them with generating more monthly recurring revenue. We thrive when our MSPs do.”

About MSP360

Established in 2011 by a group of experienced IT professionals, MSP360 (formerly CloudBerry Lab) provides cloud-based backup and file management services to SMBs. MSP360’s offerings include powerful, easy-to-use backup management capabilities and military-grade encryption using customer-controlled keys. Customers can choose to store their backup data with all the major cloud storage providers, including Amazon S3, Wasabi, Microsoft Azure, Google Cloud and others. MSP360 also partners with thousands of VARs and MSPs to provide them with turnkey, white-label data protection services.