Q: Does CloudBerry Backup support Mac OS X platform?

A: No, it is Windows only. Check out Arq Backup by Haystack Software if you need a backup program designed for Mac.



Q: If I purchase one license can I activate CloudBerry Backup on two computers?

A: CloudBerry Backup is licensed per computer. If you want to run it on two computers you need to buy two licenses.



Q: I am a non-profit. How can I get a free license?

A: Individual related to non-profit and education are eligible for free licenses. However we only grant up to 3 desktop licenses to the shops. (or 1 server license and one desktop license) Why? b/c when we grant a license we are also eligible for providing a first class support in the same way as we provide it to our paying customers.
In addition a non-profit organization has to contact us directly, we don't grant licenses to individuals and companies serving non-profits. Although we can discuss certain discounts.



Q: I am a blogger. How can I get a free license?

A: Download our software, evaluate it and make a blog post about it. Every product comes with 15 day trial fully functional license. Once you make a blog post drop us an email. We will grant you a license and post a link to your blog on the home page of our website.



Q: What I need to start using CloudBerry Backup?

A: You need to have Amazon S3 account. It takes just a couple of minutes to get one on Amazon S3 website.
Check out our blog post here for more information



Q: How much does it costs to use CloudBerry Backup?

A: You pay onetime fee of $29.99 (US) (or $79.99 for server version) to CloudBerry Lab. This includes one year free updates and email support.
You also have to pay Amazon S3 storage and transfer fees. Amazon storage fees start at $.15/months per GB of data. Transfer fees start at $.10 per GB of data transferred.
You can also check out Amazon Online Calculator to estimate your costs.



Q: Should I pay for upgrades?

A: CloudBerry Lab is rapidly updating their products. First year upgrades are included in the initial price
For the subsequent years you have to pay 20% of the initial price. Note, that you can use the previous version indefinetely if you don't like to upgrade.



Q: Where can I find detailed information on Amazon S3 storage costs?

A: On Amazon S3 website



Q: Will CloudBerry Backup copy opened files?

A: Yes, CloudBerry Backup leverages Microsoft Volume Shadow Copy Technology to backup opened files



Q: How CloudBerry Backup minimizes my costs?

A: CloudBerry Backup offers optional data compression that helps to lower transfer and storage costs significantly. In addition CloudBerry Backup only copies files that have been changed since the last backup, thus transfer and storage costs should be minimum required



Q: How CloudBerry Backup secures my data?

A: CloudBerry Backup offers several industry standard strong encryption algorithms to protect your data. In addition you can optionally protect access to CloudBerry Backup with a master password



Q: How master password works?

A: The master password helps you to protect your backup files from unauthorized access. Only someone who knows master password can start CloudBerry Backup. Master password is optional and off by default



Q: Can I access my files using other Amazon S3 clients?

A: Amazon S3 clients are free to invent their own ways to store files on Amazon S3. However we designed CloudBerry Backup to be compatible with the most popular freeware clients such as Cyberduck, S3 Fox, S3 Browser, S3 Hub, Transmit and of course CloudBerry Explorer



Q: Does CloudBerry Backup copies all files every time it runs?

A: No, CloudBerry Backup identifies files modified since last backup and only copies such files. This makes subsequent backups run much faster



Q: How CloudBerry Backup recognizes modified files?

A: We are using timestamp to idenftify modified files



Q: Can CloudBerry Backup copy only modified portion of the file? I want to backup my Outlook PST file, but it is 2GB and I don't want to copy the whole file every time.

A: This is called block-level backup and it is fully supported with CloudBerry Backup Desktop edition and any other verson of CloudBerry Backup



Q: Can I integrate CloudBerry Backup with my other routines?

A: Yes, we have a command line interface and C# API. Each provided with documentation and examples. There is even a test app to demonstrate C# API capabilities



Q: Can CloudBerry Backup use NAS device as a backup destination?

A: Yes, and you can learn more about this option and how to set custom credentials for network locations here



Q: Does CloudBerry Backup keep older versions of the file?

A: Yes, and this feature gives you an ability to restore a file to a certain point in the past.



Q: Can I control how many versions of the file to keep?

A: Yes, you can control how many versions to keep using Purge Options. Check our here for more details.



Q: If I delete a file on my local computer is it also deleted from backup storage?

A: Yes, the file will be deleted from the online storage too. By default, though, the file will stay on the online storage for 30 days to prevent accidental deletion. We call it Smart Delete and you can learn more about it here



Q: Can CloudBerry Backup copy the data immediately as it changes (e.g. new files are added or existing files are modified)?

A: Yes, this is what we call Real-time backup. You can select this option in the Backup Wizard Scheduling step. By using a low level Windows API this feature comes with zero impact on your computer performance



Q: I am restoring the files on another computer. I have connected to my S3 account and bucket, but I don't see the files.

A: Register the same Amazon S3 account and choose the same bucket and the prefix in advanced settings. By default the prefix is your old computer name. Specify the same encryption password as you used to back up the files. If you don't see the files which is unlikely, try to synchronize the database, go to Tools | Options | Advanced and click Synchronize Repository.



Q: The program does not appear to start when I start the computer.

A: CloudBerry Backup operates as a Windows Service. There is no need for the console to run when the computer starts and actually it doesn't have to run at all. You only need it for configuration and restore. The service will do the entire job.



Q: The folders selected under the backup plan contain around 4000 files, but the "Files copied" field under the backup progress bar indicates that there are only 1000 files (says, e.g. 166 of 1000).

A: CloudBerry Backup will copy the files in the chunks of 1000. Once the first 1000 is ready we will start the second one. Don't worry about that.



Q: What does a network location mean?

A: A network location is a network shares (UNC paths) such as \\computer1\share\ .or a mapped drive linked to a network share.



Q: What is the difference between Enterprise, Server and Desktop edition when it comes to network locations?

A: You need CloudBerry Backup Enterprise edition if you want to back up data from multiple computers using network shares (UNC paths) such as \\computer1\share\ . In the Server edition you are limited to 5 network shares, in the Desktop edition to 1 network share, while in the Enterprise version it is unlimited.



Q: Path not found error

A: It seems that the CloudBerry Backup service account does not have permissions on this windows share. Please check the service account of the CloudBerry Backup Service in the Services list (Start | Control Panel | Administrative Tools | Services). If it is a Local System, you should change the account which has access to that windows share.



Q: If I delete a file on my local computer is it also deleted from backup storage?

A: Yes, the file will be deleted from the online storage too. By default, though, the file will stay on the online storage for 30 days to prevent accidental deletion. We call it Smart Delete and you can learn more about it here



Q: Can I control how many versions of the file to keep?

A: Yes, you can control how many versions to keep using Purge Options. Check our here for more details.

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