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MSP Voice Episode 12: Ryan Day from ITR America

In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.

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Coming Soon: CloudBerry Managed Backup for iPhone and iPad

Today we're excited to announce our upcoming product — CloudBerry Managed Backup for iPhone and iPad. As CloudBerry MBS continues to evolve as a full-fledged software-as-a-service solution, it is only fitting that we enable our MSPs to track backup activity of their users on the go with the help of a mobile app.

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Google Drive, Microsoft OneDrive, Amazon Drive Are Not for Backup. Why?

One of the most critical aspects of a sensible backup strategy is the selection of backup storage. From Google Drive to a private Minio server, the range of options is truly infinite. Some of those storage services, however, come with limitations that force you to examine professional-grade choices. Continue reading

MSP Help Desk Software Overview — 7 Best Options

MSP help desk software overview

The ultimate goal of a managed service provider (MSP) is to successfully manage clients’ IT infrastructure from a remote location (in an ideal world). However, in order to achieve this goal, an MSP must streamline its process of managing requests — and this is where crucial role of IT help desk ticketing system comes in. In this article, we have reviewed the most popular MSP help desk software to help you make the right decision for your organization. Continue reading

Managing IAM Permissions in the Cloud: AWS vs Microsoft Azure vs Google Cloud

All of the major public clouds offer identity and access management (IAM) tools. The exact nature of the various cloud IAM tools vary, however. So do their names.

As a result, if you are familiar with the IAM solutions available from one public cloud, such as Amazon Web Services (AWS), it can be challenging to understand how IAM tools work on another platform, like Google Cloud or Microsoft Azure.

This article clarifies that issue by comparing the identity and access management tools and frameworks associated with each of the three major public clouds -- AWS, Azure, and Google. It identifies the key IAM-related terms and tools to know for each cloud and explains the approach that each cloud takes to managing user accounts, groups, access control and (where applicable) Active Directory integration. Continue reading

Geo Redundancy Clash: Amazon S3, Microsoft Azure Blob and Google Cloud Storage

Geographical redundancy, or geo redundancy for short, is a valuable data storage strategy that can help to improve data reliability and availability. When you replicate data across multiple regions, your data is more resistant to disruptions that could cause damage to a particular data center or set of servers.

Want to take advantage of geo redundant storage but are unsure where to start? This article is for you. Below, we compare AWS replication across regions, Azure storage geo replication and the data replication features available on Google Cloud Storage.

The article’s goal is to help you understand which geo redundancy options are available from each of these three major cloud storage providers. Continue reading

Varying Tiers in the MSP Help Desk — Building Your Support System

MSP help desk structure

The reach of managed IT services has grown tremendously, thanks to the persistent expansion of the global tech market. As the demand for MSPs continues to increase, many prospective small business owners have chosen to enter this arena and build their own firms. There are several planning phases required in order to launch an organization and eventually become profitable. Perhaps the most daunting aspects are establishing an MSP help desk and selecting the perfect support team structure. They can be key components in achieving company objectives. Continue reading

Using Amazon S3 Pre-Signed URLs for Temporary Object Access

Protecting your S3 buckets is a critical security measure when using AWS. There have been numerous bad stories about unprotected S3 buckets, from established contractors like Accenture and Booz Allen Hamilton, to huge companies like Verizon Wireless and Time Warner Cable.

In this article, we'll learn how and why to use pre-signed S3 URLs to provide secure, temporary access to objects in your S3 buckets. We will discuss generating pre-signed S3 URLs for occasional, one-off use cases as well as programmatically generating them for use in yourapplication code. There are multiple code examples for each use case. Continue reading