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Announcing MSP Voice – A New Podcast from CloudBerry

Today we’re excited to launch a new resource for our Managed Service Provider community. MSP Voice is a new podcast from MSPs for MSPs. Each week we plan on releasing a new episode where we interview different MSPs about their business and how they got started. We want this to be a community resource to help all MSPs gain insights into the business of being (or becoming) an MSP. Continue reading

Service Level Agreement for Managed IT Service Providers

MSP Agreement Guide banner

In a dynamic and highly competitive IT services industry where companies can choose from hundreds or even thousands of managed service providers (MSPs) to cater to their end-user systems and IT infrastructure requirements, it is crucial for MSPs to have well-documented principles and policies to guide successful delivery of service.

Before finalizing a business partnership, it is important that the client and the company clearly define the ultimate goals that the collaboration should achieve, and this is precisely where the role of a Managed Services Service Level Agreement or MSP agreement comes into play. Continue reading

3 Issues with Open-Source Software That MSPs Can Solve


Open-source software (OSS) is software with open code that anyone can improve, inspect, modify and distribute, and there are more options than ever, with more input from contributors and higher quality.

Many MSPs rely on open source software heavily, and with good reason. It’s free and fully customizable. With so many IT specialists working on the code, bugs are generally resolved quickly. And with open source, you aren’t dependent on a vendor who may suddenly abandon the product and leave you searching for alternatives. Continue reading

Why You Need Cloud Data Backup



If you store data in the cloud, it can be easy to assume that the data will never disappear. In reality, however, one of the disadvantages of cloud storage is that cloud storage sometimes fails in ways that you can’t control.

That’s why it’s crucial to perform cloud data backups, even if your data is “cloud-native”. Continue reading

IoT for Managed Service Providers: Challenge or Opportunity?

Should MSPs Incorporate IoT?

Managed service providers (MSPs) need to consider whether to implement the Internet of Things (IoT) as part of their portfolios. IoT software is becoming standard across virtually all applications and networks, so MSPs should possess at least a cursory knowledge of the IoT to better suit client needs. Adopting IoT technology into a portfolio can present an excellent growth opportunity for MSPs, but it can also come with drawbacks. Carefully weigh your options before making a decision. Continue reading

MSP Backup Pricing Guide: Tips and Strategies

MSP backup pricing guide

For MSPs, online backup pricing, offsite backup storage pricing and other costs associated with data backup are important considerations for developing a successful managed backup offering.

To help identify the best MSP backup pricing strategy for your business, this article discusses the factors that you should take into account when setting backup pricing, as well as different pricing models and MSP pricing examples you might use. Continue reading