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Backup Infrastructure Safety Considerations for MSPs

Backup Infrastructure Safety Considerations for MSPs

Managing one server can be complicated enough, but what if you have multiple platforms to protect? Multi-server platforms are more common as we transition to an environment of highly distributed, cloud-based platforms. As we move further, multi-tenancy is becoming the new black when it comes to digital ecosystems. Continue reading

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MSSP Is a Hard Nut. Think About the Alliance

MSSP Is a Hard Nut. Think About the Alliance

According to the 2019 Cost of Cybercrime Study report by Accenture & Ponemon, the world economy is at risk of losing $US5.2 trillion globally over the next five years to cyber attacks. To avoid becoming a statistic in today’s dangerous cybersecurity landscape, more and more businesses are seeking ways to improve their security posture. Continue reading

The MSP’s Response Guide to a Ransomware Attack

The MSP’s Response Guide to a Ransomware Attack

Because Managed Service Providers typically hold sensitive data for a large number of clients, they are becoming a major target for cyberattacks. Instead of an attack targeted at a single company, if a hacker manages to compromise the systems of an MSP, they can potentially gain access to data and systems held and managed on behalf of a large number of third-party companies. Continue reading

MSP’s Marketing Templates for Selling Backup v.2

MSP’s Marketing Templates for Selling Backup v.2

At MSP360 we know that there are never too many marketing templates, especially when it comes to selling backup. Therefore, we have prepared one more set of assets for selling Backup-as-a-Service. Download them for free, put your company logo and contact info in, and use to explain your prospects how good your backup service is and what business problems it solves. Continue reading

Introduction to Remote Access for MSPs

Introduction to Remote Access for MSPs

In the past, businesses almost always hired an in-house IT professional to maintain their networks. These professionals had to be on location to resolve any issues when they arose. When the IT professional was unavailable, businesses were forced to deal with lengthy downtimes waiting for help. Continue reading

The Comprehensive Guide to MSP Sales

The Comprehensive Guide to MSP Sales

Running a sales operation may not be the most exciting part of your work as an MSP. But the fact is that, for an MSP business to be successful it needs an effective sales plan, sales team, and strategy for tracking sales performance.

Keep reading for tips on how to implement each of these things for your MSP business, along with links to further reading with additional details on each topic.
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MSP Voice Episode 69 – “Self Made” with Andrew Lassise

MSP Voice Episode 69 – “Self Made” with Andrew Lassise

Andrew started off with a degree in finance in 2009. Unfortunately, because of the recession, he had to switch gears and focus on IT instead of finance. He found a position at a company doing break-fix remotely and then was approached by some friends about starting their own IT company. Continue reading

MSP Voice Episode 68 – “Clients, not Customers” with Thomas O’Brien

MSP Voice Episode 68 – “Clients, not Customers” with Thomas O’Brien

This week I welcome Thomas O’Brien with IDEOLITY to the show. Thomas is in the Kansas City area and has been in business since 1988. While it took Thomas and his partners about 3 years to settle on IT services, they have been going strong ever since. In 2008 they changed the name of the company to IDEOLITY to better reflect what they do and it’s also much shorter than the previous name. Continue reading

Ransomware: What to Do If Disaster Strikes

Ransomware: What to Do If Disaster Strikes

As cybercriminals target MSPs more often it’s critical to be totally prepared and know what to do (or what not) when a ransomware attack happens. Typically, the only answer to a ransomware attack was a solid backup (assuming it was done properly) or to pay the ransom. There are other options to get your data back. Continue reading

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CloudBerry Snapshot Driver for Linux 0.16 Beta

CloudBerry Snapshot Driver for Linux 0.16 Beta

When backing up a file that is being written, it is impossible to guarantee integrity of a backup copy of that file. This is typical for backing up documents that are actively being edited, etc. To handle these scenarios, Microsoft Windows uses the Volume Shadow Copy Service (VSS) technology that lets users make backup copies of files or volumes, even when they are in use.

Continue reading

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CloudBerry Backup FAQ

CloudBerry Backup FAQ

Installation

Q: Does CloudBerry Backup support macOS platform?
A: Now CloudBerry Backup is available on macOS. You can download and learn more using this link. We support macOS starting from 10.8.x and only 64 bit.
Q: Does CloudBerry Backup support Linux platform?
A: You can learn more about CloudBerry Backup for Linux and even download its 15 day trial version. Currently it is running on Ubuntu 12/14/16; Suse 11/12; Red Hat 6.x/7.x; Fedora 12/21; CentOS 6/7; Oracle Linux 6.x/7.x and Debian 7.11/8.10/9.3.

Licensing

Q: If I purchase one license can I activate CloudBerry Backup on two computers?
A: CloudBerry Backup is licensed per computer. If you want to run it on two computers you need to buy two licenses.
Q: How can I move a license to another computer?
A: To move the software to another server you will need to release the license in the Help menu on the old computer , then you can use it on the new computer.
Q: I am a non-profit. How can I get a free license?

A: We have been running a free license program for 3 years without much success. Now Individual related to non-profit and education are eligible for a 30% discount which is still substantial. Fill in the form to request a discount.

In very special cases, like a student from a developing country asking for a license, we can still consider granting it for free.

In addition a non-profit organization has to contact us directly, we don't grant licenses to individuals and companies serving non-profits. Although we can discuss certain discounts.

Q: I am a blogger. How can I get a free license?
A: Download our software, evaluate it and make a blog post about it. Every product comes with 15 day trial fully functional license. Once you made a blog post, fill in this form. We will grant you a license and post a link to your blog on the Media Coverage section of our website.
Q: How much does it cost to use CloudBerry Backup?

A: CloudBerry Backup is one time fee product. For example, Desktop Edition costs $49.99 (US) and Windows Server Edition license is $119.99. You can find all the licenses under this link.

You also have to pay cloud storage and transfer fees separately. Check out our Backup Cost Calculator to estimate your costs.

Q: Where can I find detailed information on Amazon S3 storage costs?
A: On Amazon S3 website
Q: Should I pay for upgrades?
A: CloudBerry Lab is rapidly updating their products. To take advantage of updates you have to pay 20% of the initial price. Note, that you can use the previous version indefinitely if you don't like to upgrade.
Q: What does a network location mean?
A: A network location is a network share (defined by a UNC path) such as \\computer1\share\ or a mapped drive linked to a network share.
Q: What is the difference between Ultimate, Server and Desktop edition when it comes down to network locations?
A: You need CloudBerry Backup Ultimate edition if you want to back up data from multiple computers using network shares (UNC paths) such as \\computer1\share\ . In the Server edition you are limited to 1 network shares, in the Desktop edition to 1 network share, while in the Ultimate version it is unlimited.
Q: What does 1TB or 5TB storage limit mean?

A: 1TB or 5TB limit means that you can at any time have at most 1TB or 5TB of data on the cloud account managed by CloudBerry Backup. E.g. you can upload 800 GB, then another 200GB, then delete 300GB but you can't exceed the limit. Consider this way we are making our product affordable for users with lower storage requirements.

If you want to back up more data you will need CloudBerry Backup Ultimate.

Q: I need another more advanced edition. Can I upgrade by paying the difference or I need to buy at the full price?

A: You can upgrade by paying the difference. We have an upgrade self service that will allow you to get an upgrade link https://www.cloudberrylab.com/upgrade-license-release.aspx

Make sure to release the license in the Help menu before applying for the upgrade coupon.

Q: Do you limit the functionality in the trial version of the product?
A: No, the trial version comes with exactly the same functionality as a paid version. If you have any issues with it turn to support.

Configuration

Q: What do I need to start using CloudBerry Backup?
A: You need to have an account from one of the supported providers. For instance, it takes just a couple of minutes to get one on the Amazon S3 website.
Q: Can I integrate CloudBerry Backup with my other routines?
A: Yes, we have a command line interface and C# API. Each provided with documentation and examples. There is even a test app to demonstrate C# API capabilities
Q: Can CloudBerry Backup use NAS device as a backup destination?
A: Yes, and you can learn more about this option and how to set custom credentials for network locations here
Q: Can CloudBerry Backup copy the data immediately as it changes (e.g. new files are added or existing files are modified)?
A: Yes, this is what we call Real-time backup. You can select this option in the Backup Wizard Scheduling step. By using a low level Windows API this feature comes with zero impact on your computer performance However check out the limitations. In most of the cases scheduled backup is a preferred method.

Usage

Q: Will CloudBerry Backup copy opened files?
A: Yes, CloudBerry Backup leverages Microsoft Volume Shadow Copy Technology to backup opened files
Q: How does CloudBerry Backup minimize my costs?
A: CloudBerry Backup offers optional data compression that helps to lower transfer and storage costs significantly. In addition CloudBerry Backup only copies files that have been changed since the last backup, thus transfer and storage costs should be minimum required
Q: How does CloudBerry Backup secure my data?
A: CloudBerry Backup offers several industry standard strong encryption algorithms to protect your data. Also you can optionally protect access to CloudBerry Backup with a master password. In addition, we support Server-Side Encryption for storage classes that have implemented this feature.
Q: How does the master password work?
A: The master password helps you protect your backup files from unauthorized access. Only someone who knows the master password can start CloudBerry Backup. Master password is optional and off by default
Q: Does CloudBerry Backup copy all files every time it runs?
A: No, CloudBerry Backup identifies files modified since last backup and only copies such files. This makes subsequent backups run much faster
Q: How does CloudBerry Backup recognize modified files?
A: We are using timestamps to idenftify modified files
Q: Can CloudBerry Backup copy only modified portions of the file? I want to backup my Outlook PST file, but it is 2GB and I don't want to copy the whole file every time.
A: This is called block-level backup and it is fully supported with CloudBerry Backup Desktop edition and any other verson of CloudBerry Backup
Q: Does CloudBerry Backup keep older versions of the file?
A: Yes, and this feature gives you an ability to restore a file to a certain point in the past.
Q: Can I control how many versions of the file to keep?
A: Yes, you can control how many versions to keep using Purge Options. Check out here for more details.
Q: If I delete a file on my local computer with the “Delete files that have been deleted locally” option enabled is it deleted from the backup storage as well?
A: Yes, the file will be deleted from the online storage too. By default, though, the file will remain in the online storage for 30 days to prevent accidental deletions. We call it Smart Delete and you can learn more about it here

Troubleshooting

Q: I am restoring the files on another computer. I have connected to my S3 account and bucket, but I don't see the files.>
A: Register the same Amazon S3 account and choose the same bucket and the prefix in advanced settings. By default the prefix is your old computer name. Specify the same encryption password as you used to back up the files. If you don't see the files which is unlikely, try to synchronize the database, go to Tools | Options | Advanced and click Synchronize Repository.
Q: The program does not appear to start when I start the computer.
A: CloudBerry Backup operates as a Windows Service. There is no need for the console to run when the computer starts and actually it doesn't have to run at all. You only need it for configuration and restore. The service will do the entire job.
Q: The folders selected under the backup plan contain around 4000 files, but the "Files copied" field under the backup progress bar indicates that there are only 1000 files (says, e.g. 166 of 1000).
A: CloudBerry Backup will copy the files in the chunks of 1000. Once the first 1000 is ready we will start the second one. Don't worry about that.
Q: I am trying to backup to a Network Share and I face the “Path not found” error. What should I do?
A: It seems like you should change the credentials for this Network Share: go Tools > Network Credentials within the backup client and make sure the credentials are valid.