In CloudBerry Lab we are striving to make our customer service better. In this competitive market with the abundance of free offerings this is the only way to stay afloat. One of the ways to keep customers happy is to be very responsive when it comes to support request resolution. Should you delay the request and the customer will turn to a competitor.
Sometimes it takes a lot of time to understand what the issue is and what caused it. This is very diagnostic log helps dramatically. In the new version of CloudBerry Explorer we made it even easier to send us the diagnostic information.
All you have to do is to go to Tools| Diagnostics and you will get this window
Now click Send button and you will get the following screen. Here you can explain what the issue to help us a little more. Finally you have an option to post the message to our discussion forum at https://www.cloudberrylab.com/forum/default.aspx so that other CloudBerry Lab users benefit from the resolution too.
Please go to tools | diagnostics in the program menu. In the opened windows click send button. The logs will be sent to our support team automatically. This will help us diagnose and troubleshoot the issue.
In the name and email fields specify YOUR name and email so that we can respond back (not Andy's please!)
Now click Send button and the log files along with your message will be automatically transferred to our web service.
Note: this post applies to CloudBerry Explorer 1.6.3 and later.