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CloudBerry at the ASCII SMB IT Success Summit in Denver

CloudBerry at the ASCII SMB IT Success Summit in Denver

Thinking of attending ASCII SMB IT Success Summit in Denver on July 24-25? Well, guess what. CloudBerry will be there as a sponsor and part of the vendor lineup. Meet David Gugick (VP Product Management) and Doug Hazelman (VP Technical Marketing, MSP Voice host) who will be representing CloudBerry at the event. Continue reading

The Top Events and Conferences for MSPs

The Top Events and Conferences for MSPs

It goes without saying that a problem shared is a problem halved. Additionally, it’s been proven that two heads working together are better than one. 

These, fundamentally, are the reasons why we persistently seek to learn from our peers and the MSP community at large. As a result, you get to expand your technical knowledge, as well as improve your overall service delivery and business development.  Continue reading

MSP’s Marketing Templates for Selling Backup

MSP’s Marketing Templates for Selling Backup

When starting an MSP, it’s always a pain to create marketing assets to promote your services. It’s time-consuming and IT-professionals typically have more urgent tasks on their to-do list.

We did this for you and created marketing templates for managed backup promotion. All templates are white-label, so you can brand them with your logo and add any company information you need.  Continue reading

MSP Assets to Stay Safe from Phishing

Assets for MSPs to Protect Customers from Phishing

Assets for MSPs to Protect Customers from Phishing

Phishing attacks remain one of the most dangerous types of cyber attacks today -- due to their constant evolution, as hackers develop new types of phishing attacks and ways to evade anti-phishing tools. That is why it’s critical to have a well-planned anti-phishing strategy in place for preventing phishing attacks against the users that you support. Continue reading

Guide to Starting a Managed Service Provider Business

Guide to Starting a Managed Service Provider Business

Starting a managed service provider business is hard work, and it requires careful planning to be carried out successfully. It can be tempting to dive right in and start offering technical services -- after all, that’s what you know best if you have worked in IT before -- but it’s important to ensure that you start your MSP business properly by defining your offerings effectively, establish an appropriate pricing strategy, set up the right workspace and start off on the right foot with your first clients. Continue reading

The Startup MSP’s Guide to Pricing

The Startup MSP’s Guide to Pricing

The success of pitching your service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the pricing right. Continue reading

MSP’s Client Onboarding Guide

MSP’s Client Onboarding Guide

When it comes to working with customers, a mistake early in the relationship is worth ten screw-ups later. When a customer already knows and trusts you, he or she is more likely to look past hiccups on your part. But when you’re working with a new client, you can be sure that your missteps will be noticed, and you’ll have to work hard to regain your customer’s confidence in their wake. You also put yourself at risk of losing your new clients and suffering a high customer churn rate as a result. Continue reading

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading

MSP Voice Episode 53 – “SECURITY” with John Kulas

MSP Voice Episode 53 – “SECURITY” with John Kulas

This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. Continue reading