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MSP Voice Episode 48 – 1 Year Anniversary – “Talking YouTube” with Tom Lawrence

MSP Voice Episode 48 – 1 Year Anniversary – “Talking YouTube” with Tom Lawrence

This is our 1 year anniversary week for the MSP Voice podcast!

And this week I was thrilled to have Tom Lawrence back on the podcast. Tom was our first guest and also our most popular. We calculated our top 10 episodes/guests for the first year and Tom came out on top!

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Securing Your Office 365 Tenants. Part 1

Securing Your Office 365 Tenants. Part 1

In the last article, we went over the process of addressing a compromised account, taking the appropriate response actions to ensure the account is safe and back under the end user’s control.

Now, as a follow up to the previous article, we are going to review the actions needed to properly secure an Office 365 tenant. These steps are geared towards MSPs who manage multiple Office 365 tenants and require some level of automation to configure Office 365 tenants in bulk. Continue reading

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MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

MSP Voice Episode 47 – “Is Anybody a True MSP?” with Craig Pollack

Craig runs an MSP in the Los Angeles area and has been in business for 28 years. When they started out, FPA did Accounting systems, custom programming, and infrastructure support, now they basically just do infrastructure support (MSP). While FPA now has 25 staff members, Craig still does a majority of the sales and marketing. Continue reading

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MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beato

MSP Voice Episode 46 – “Preparing for Disaster“ with Arismonty Beato

Arismonty “Monty” is in the Dominican Republic and has built a business by just focusing on a few core services instead of trying to offer everything. With natural disasters like hurricanes and earthquakes, data protection and continuity services are their main offering. Eridani focuses on building trust with their clients and that is paying off in referrals. Continue reading

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MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

MSP Voice Episode 45 – “It’s not 9 to 5” with Jorge Prieto

This week we have Jorge Prieto out of Texas. Jorge has been in services for 14 years and joined forces with his friend about 3 years ago and business has been great. Like most, Jorge started out with break-fix but now almost all of his clients are on a monthly contract. Continue reading

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MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman

MSP Voice Episode 44 – “Securing Albuquerque” with Joshua Liberman

Heading out to California to work in the oil and gas industry, Joshua found himself jobless after an explosion in the refinery he was supposed to be working at. While doing odd jobs and temp work, he stumbled onto an opportunity setting up a PC for the temp agency. Working inside appealed to Joshua so he spent the rest of the summer doing PC setups. Continue reading

HIPAA-Compliant Cloud Backup

HIPAA-Compliant Cloud Backup

For healthcare organizations, compliance is a major concern when deciding what to look for in a backup solution and cloud services. In this article, we will provide an overview of HIPAA basic principles, explain why the HIPAA regulation applies to cloud backup and discuss HIPAA-related backup requirements. We will also show how to create a HIPAA-compliant backup using CloudBerry software.

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MSP Voice Episode 43 “Plan your Business” with George Monroy

MSP Voice Episode 43 “Plan your Business” with George Monroy

George Monroy is based out of San Antonio, TX. His route to becoming an MSP started out as being a temp at a company. When that company let go all of their temps, he was actually “hired” back as a consultant. Starting out as part-time, the opportunity eventually grew to his only client until the company was purchased. He then moved to San Antonio and started up his own IT services business. Continue reading

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MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker

MSP Voice Episode 42 – “It’s All About Relationships” with Michael Baker

I met Michael at the Robin Robins Sales and Marketing Bootcamp last month in Nashville and he agreed to be my guest on this week’s podcast. Michael is the National Director of Business Development for Atiba which basically means he has a number of responsibilities, including sales and social media. Continue reading

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MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell

MSP Voice Episode 41 – “It’s Not Always About Profit” with Scott Bell

Scott was working in a school and faced a challenge when the school received 400 laptops…how could he get them all set up? He came up with the idea to pool resources from other schools and the idea behind SBTC was born. Unlike many MSPs, Scott runs SBTC as a non-profit.  Continue reading

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MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor

MSP Voice Episode 40 – “Everyone Starts Somewhere” with Tim Taylor

Tim Taylor started in the IT services business 20 years ago working out of the trunk of his car. After a successful IT career, he decided that he wanted to go it alone and since that time he’s built an MSP that employs 14 people. Along the way he realized that there weren’t any good books for starting an IT business, so he wrote one. Continue reading