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The Top Events and Conferences for MSPs

The Top Events and Conferences for MSPs

It goes without saying that a problem shared is a problem halved. Additionally, it’s been proven that two heads working together are better than one. 

These, fundamentally, are the reasons why we persistently seek to learn from our peers and the MSP community at large. As a result, you get to expand your technical knowledge, as well as improve your overall service delivery and business development.  Continue reading

Guide to Starting a Managed Service Provider Business

Guide to Starting a Managed Service Provider Business

Starting a managed service provider business is hard work, and it requires careful planning to be carried out successfully. It can be tempting to dive right in and start offering technical services -- after all, that’s what you know best if you have worked in IT before -- but it’s important to ensure that you start your MSP business properly by defining your offerings effectively, establish an appropriate pricing strategy, set up the right workspace and start off on the right foot with your first clients. Continue reading

Why Cybercriminals Are Targeting MSPs?

Why Cybercriminals Are Targeting MSPs?

Cybercriminals are now attacking managed services providers typically hired to protect business assets from cybersecurity attacks. For one reason or another, many IT shops aren’t properly securing their own systems — and this oversight is not only damaging reputations but costing them money.  Continue reading

The Startup MSP’s Guide to Pricing

The Startup MSP’s Guide to Pricing

The success of pitching your service offerings has a lot to do with pricing. You can have the most amazing grouping of services, but if the cost seems too high or low, customers will pass. Pricing is how potential customers determine whether the service has merit and fits their budget. It can literally be the deciding factor between a customer moving ahead and signing up, and one that passes on the service offering. In short, it’s really important to get the pricing right. Continue reading

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MSP Voice Episode 54 – “What’s in a Brand?” with Dave Davenport

MotherG started out in 2006 as a pure play MSP serving the Chicago area (and now expanding to Milwaukee). Over time they’ve gone through several changes, including rebranding to what they’re known as now, MotherG. Dave shares the story of how they picked the name and what it means to them. Continue reading

MSP Voice Episode 53 – “SECURITY” with John Kulas

MSP Voice Episode 53 – “SECURITY” with John Kulas

This week is a special episode where I have a security expert, John Kulas, join me to talk about security. John has spent a lot of time on the security side working for different companies. While he doesn’t work for an MSP he does have some great tips for MSPs (and others) when it comes to security. Continue reading

MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer

MSP Voice Episode 52 – “Diversity in Hiring” with Dawn Sizer

Dawn owns and runs 3rd Element Consulting in central Pennsylvania and she’s expecting some big growth this year. Some of the verticals they focus on are law enforcement and legal. Having spent time in the male-dominated tech industry, Dawn decided that it was time for her to start her own company almost 14 years ago. Continue reading

MSP Infographics: the Main Managed IT Service Business Insights

MSP Infographics: the Main Managed IT Service Business Insights

Recently we have performed a survey across CloudBerry Lab customers offering managed IT services to their clients to understand the current MSP market situation and essential needs better. More than 180 MSPs attended the survey and expressed their thoughts on the most vital aspects of the managed services market. And we are glad to present the result of this survey below as the infographics. We hope you will find it helpful. Continue reading

The vCIO Process: What MSPs Should Know

The vCIO Process: What MSPs Should Know

Not every business is large enough to have its own CIO, so instead of employing someone, an MSP or a contractor is oftentimes hired to fill the role. While MSPs are properly trained in the services and offerings they provide, they aren’t always well equipped to tackle the business challenges CIOs face daily. By understanding how CIOs transform businesses, managed services providers can improve the ways in which they manage technical environments and deliver business results effectively as vCIOs. Continue reading

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“ with Corey Kirkendoll

MSP Voice Episode 51 – “If You Don’t Ask, You Don’t Get“ with Corey Kirkendoll

Corey runs 5K Technical Services out of Plano, TX. 5K specializes in engineering/architecture firms but also does work with local non-profits. Having spent time working for some big tech companies, Corey decided it was time to branch out on his own and start up 5K. While Corey started his career on the technical side, he eventually chose to focus more on the management (non-technical) as his career progressed. Continue reading