Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses. Continue reading
Matthew Opyd got started in break/fix on his own when he was 16 years old and then went to work for an MSP when he was 19. Now several years later, he’s the service manager overseeing over 30 techs and the project team. Continue reading
IQ Interactive provides solutions for digital signage and point-of-sale. Rather than managing a customer’s IT infrastructure, they manage digital signs (equipment) and they also have a content management system that they’ve developed. Omer started off in IT pretty young and worked for a few companies before starting IQ Interactive. They also partner with other “traditional” MSPs who provide the IT stack while IQ Interactive handles the digital signage. Continue reading
BestRX is an MSP/Software company who supports independent pharmacies across the US. Typically when we think of a pharmacy we think of the big ones like CVS and Walmart but there’s actually a number of independent pharmacies all over the US. Continue reading
Modern hackers now look to take advantage of the mining boom by building malware that can hijack one or more systems and remotely use the hardware for financial gain. Such attacks are known as cryptojacking and continue to affect more and more internet users. Continue reading
Tim has been an MSP Pioneer since the 90’s. After leaving a value added reseller in 1991 Tim started his own company because he saw the future in network services. In 1996 Tim and his partner realized that they need to provide their services for a fixed fee...hence pioneering the managed services model. Continue reading
I work at CloudBerry, but I'm also a CloudBerry user. Like many of you, I need to protect both my work and my personal files, but I have different needs for each when it comes to what I need to be able to restore. What follows are my preferred retention settings for work and personal backups. Continue reading
John Watkins, who is an engineer by heart, started right out of high school in IT and later teamed up with a local break-fix shop that had multiple locations in the Tampa Bay area. After about 3 years they transition to full MSP and have been growing steadily ever since. As John says , “You’ll never learn more than working for an MSP”. Continue reading
Krunal is in the UK and he and his company support the hospitality industry (hotels, coffee shops, etc). They’ve been in business since 2009 after Krunal saw some opportunities to consolidate IT services for hotels and retail outlets and provide a one stop shop. Since many hotels are owned by a franchisee Krunal and his team have carved out a great niche for their company.
Cybersecurity threats are constantly evolving. It’s absolutely necessary for businesses with internal or external networks to run intrusion detection and prevention systems, antivirus solutions with advanced malware detection heuristics, vulnerability monitoring, ensure regulatory compliance and maintain security information and event management systems. Continue reading
Doug is the founder and CEO of Brightworks Group. Brightworks has been in business for 7 years and they consider themselves at technology success providers. While similar to an MSP, Brightworks Group works with a unique set of customers focused in the high end financial and private equity services. Continue reading
PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools are both created to boost a service provider’s business, but they are aimed at different spheres.
Using PSA can help build business processes, while RMM is all about the ‘fine tuning’ of an internal technical support. In this article, we are going to help you choose the right tool first. Continue reading