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Richard Tubb: Why You Should Standardise Your MSP Offer

Richard Tubb: Why You Should Standardise Your MSP Offer

Before I ran my own Managed Service Provider (MSP) business, I worked in corporate IT.

I worked for some large organisations like Ernst & Young, GE Capital and the NHS.

One lesson I learned in these corporate environments was the value of standardisation and scalability. Continue reading

Introduction to Remote Access for MSPs

Introduction to Remote Access for MSPs

In the past, businesses almost always hired an in-house IT professional to maintain their networks. These professionals had to be on location to resolve any issues when they arose. When the IT professional was unavailable, businesses were forced to deal with lengthy downtimes waiting for help. Continue reading

MSP Voice Episode 63 – “A Family Affair” with Nancy Sabino

MSP Voice Episode 63 – “A Family Affair” with Nancy Sabino

This week’s guest is Nancy Sabino with SabinoCompTech out of Houston, TX. Nancy is the CEO and co-founder of SabinoCompTech, her husband, Angle, is the other co-founder and also the COO. Their getting started story is very interesting and they even feature it on their website. In business now for 10 years, Nancy says they’re basically on version 3.0 of their company after some trial and error (and changing business models). They’re now a full-service MSP serving several verticals.
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Sysadmin’s Guide to Network Services

Sysadmin’s Guide to Network Services

Network administrators utilize services every day to make their lives easier. These network services run on the application layer of the OSI model and above. Services, when configured and administered correctly, can automate administrative processes and do work that may in the past have had to do manually. Continue reading

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Expanded Item-Level Restore Support for MS Exchange Server

Expanded Item-Level Restore Support for MS Exchange Server

In MSP360 Backup (formerly CloudBerry Backup) for Windows 6.2, the item-level restore feature is expanded with support of item-level restore for Microsoft Exchange Server 2013, 2016 and 2019. For now, this feature improvement is enabled as a beta.

Thus, the full list of supported MS Exchange Server versions looks as follows:

  • MS Exchange 2010
  • MS Exchange 2013
  • MS Exchange 2016
  • MS Exchange 2019.

Using the item-level restore feature enables MSP360 Backup users to restore selected objects from a backup storage instead of a whole MS Exchange database.

To learn more about this feature, refer to our help documentation.

General Backup Retention and Scheduling Considerations

General Backup Retention and Scheduling Considerations

Backup is one of the most important business processes in IT and should be approached with care. The choice between different retention policy and scheduling scenarios should be made according to your business needs.

In this article we’ve prepared essential retention considerations and assets, which will help you to setup your backups right. Continue reading

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Real-Time Backup Functionality is at Your Service

Real-Time Backup Functionality is at Your Service

The brand new real-time backup feature also called Near Continuous Data Protection (Near CDP), is released! Having this feature released, we warmly thank everyone who took the survey and shared their feedback with us! 

Over the past few months, we have carefully studied our customer's use cases and started a work scope to improve the real-time backup feature, so now it is at your service!

Previously, using Real-Time Backup feature was not recommended, but times have changed. The following issues have been worked out and solved:

  • Shared folders
  • NAS storage
  • Microsoft Office files.

Updated functionality was released already in the latest version of CloudBerry Backup for Windows. To learn more about the changes, read this blog post.

The Comprehensive Guide to MSP Sales

The Comprehensive Guide to MSP Sales

Running a sales operation may not be the most exciting part of your work as an MSP. But the fact is that, for an MSP business to be successful it needs an effective sales plan, sales team, and strategy for tracking sales performance.

Keep reading for tips on how to implement each of these things for your MSP business, along with links to further reading with additional details on each topic.
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