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MSP Voice Episode 25 – “Technology Success” with Doug Miller

MSP Voice Episode 25 - "Technology Success"

MSP Voice Episode 25 - "Technology Success"

Doug is the founder and CEO of Brightworks Group. Brightworks has been in business for 7 years and they consider themselves at technology success providers. While similar to an MSP, Brightworks Group works with a unique set of customers focused in the high end financial and private equity services.  Continue reading

MSP: Do You Need RMM, PSA or Both?

MSP: Do You Need RMM, PSA or Both?

Does an MSP Need RMM, PSA Software, or Both?PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools are both created to boost a service provider’s business, but they are aimed at different spheres.

Using PSA can help build business processes, while RMM is all about the ‘fine tuning’ of an internal technical support. In this article, we are going to help you choose the right tool first. Continue reading

How to Truncate Logs on Exchange 2010 Without Running a Backup

How to Truncate Logs on Exchange 2010 Without Running a Backup

In this article, we will cover the topic of how to purge Exchange 2010 logs in “emergency” cases. Topics covered are useful in case you need to free up drive space by deleting Exchange log files, and there is no way to create a full regular backup instead. Continue reading

MSP Voice Episode 23 – “Association Nation” with Michael Drobnis

MSP Voice Episode 23 with Michael Drobnis

MSP Voice Episode 23 with Michael Drobnis

This week’s guest is Michael Drobnis from OptfinITy. Michael has been in business for 17 years. He started with basic break/fix doing a lot of the technical work but then moved to managed services where Michael took a more active role in managing the business. OptfinITy now has 14 employees and they focus a lot on associations. They also encourage their employees to be a member of a chamber of commerce. Continue reading

MSP Help Desk Software Overview

MSP Help Desk Software Overview

MSP help desk software overview

The ultimate goal of a managed service provider (MSP) is to successfully manage clients’ IT infrastructure from a remote location (in an ideal world). However, in order to achieve this goal, an MSP must streamline its process of managing requests — and this is where crucial role of IT help desk ticketing system comes in. In this article, we have reviewed the most popular MSP help desk software to help you make the right decision for your organization. Continue reading

MSP Voice Episode 22 – “You’re never too young for IT” with Robert Merva

MSP Voice Episode 22 with Robert Merva

MSP Voice Episode 22 with Robert Merva

Starting at a young age, Robert started getting technical certifications. Before he graduated high school he was already doing a lot of IT work for the school district. This turned into a job with the school district after graduation but it wasn’t long before Robert decided he could make a business (and a living) out of helping people with their IT needs. Continue reading

Land Your First Client: 6 Tips for MSPs

Land Your First Client: 6 Tips for MSPs

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from others could be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do we get managed services clients? Continue reading